Plano, United States
4016 W Plano Pkwy
N/A
+1 9725967393
Riverbend does a great job! Tom Epting the service manager is awesome!!! He know his stuff. I only trust my pool repairs to Riverbend. You won't be disappointed!
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Just had my 15 year old Riverbend Sandler pool updated and remodeled after 15 years of heavy use. First of all the original pool was built like a tank with no issues on construction or workmanship. We decided to update the tile, coping and plaster and give it a fresh look. The overall process was amazing. Excellent sales advise, excellent project management and execution. They were able to complete the entire job in 7 days. Workmanship is outstanding. Communication was excellent. A pool is a big investment. I've had 2 Riverbend Sandler pools over the last 20 years. The quality and service is the best in the industry. I'm looking forward to enjoying our newly remodel pool for another 15 years. PS. I added the before and after pictures below...
We met with Riverbend to give us a quote/design plan on a new pool/spa and everything was going well. Our salesperson was knowledgeable and friendly and we were impressed enough to consider going with them even though they were our very first bid. We wanted to complete our own due diligence and continued to get a few more bids. We narrowed it down to Riverbend and another pool builder. We requested a few simple changes via email on our design which would've added onto the total project, but our salesperson just completely stopped responding. Oh well. Too bad, we are giving our business to the other builder has been extremely responsive and accommodating after every single email. Our pool isn't the largest but when pools are starting out at 75k these days, it's not a small project by any means. I expect at least a response. If you're looking for a PB with good reviews, give Aquatic Arts Pool n Spa a call.
Last night the feed hose on our pool chlorinator burst, it was spraying water over all our pool equipment and it was freezing as it hit the ground. It is 23 degrees and scheduled to stay below freezing for the next six days. Mass casualty automobile accidents in Dallas and Ft. Worth. All Riverbend Sandler trucks are off the road due to the inclement weather. Knowing that I am disabled, Tom Epting, Riverbend Sandler’s Service Manager heard we were having a problem and drove his personal vehicle to the rescue. He had no parts, so he drained our new heater, DE Filter, and all the valves. He covered all the equipment with blankets and tarps to protect them from the cold weather, and completely winterized the pool and spa. Tom is a cantankerous rascal, but he has a heart of pure gold. He is the only Riverbend Sandler employee that is allowed to work on our equipment, and he does it all, from the very rudimentary to the most complicated electronic or plumbing diagnosis. He is the most competent service guy I have been around from any company, and he is the reason we have been Riverbend customers for 23 years. Tom is a terrific representative of his company and he is the sole reason that Riverbend Sandler can call us “customers for life.”
2/6/2019 Riverbend Sandler recently completed our pool - On-time and on budget. Our project manager, James Antonio, did a great job taking the plans and making them into a perfect reality. If there ever was a question or concern, James promptly get the answers I needed. The communication on the pool build was outstanding. Riverbend Sandler has a process to their pool build and they have it down straight. I love that Riverbend employs most of their workers - you can see it in the quality of their work.
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