Dick Scott Chrysler Dodge Jeep Ram

Evan Rager

Service an part department are terrible. I'd advise you take your vehicle somewhere else. I needed a new side view mirror. I called, they ordered it, I scheduled an appointment. Part came in, took my car in on a Monday morning around 8 AM. Was told mid afternoon it would be completed. Called back around 5 PM, guy had no idea, the technician who helped me in the morning had left, he said he'll call when it's ready. I call again at 6 PM, guy says \they're working on it.\ So 10 hours in and they're just now putting the mirror on? He said he would check and call me back with a status update. Calls me back around 7 PM and tells me they don't have the right part. I told him I ordered and paid for it and he said that they ordered the wrong part and someone from the Parts department was suppose to call me.. Needless to say I wanted my car back. He said someone would call in the morning... I said no and went to get it. They tried to get me to reorder a part that was 150 more than the one that they told me to order the first time. I said no and returned the other part cancelled my service and will never go back there again. So I get my keys and then it takes them half an hour to find my car because no one knows where it is... I got home about 12 hours after I dropped my car off and they had fixed nothing. Honestly, if they had offered me a rental or anything I probably would have been fine with it, people make mistakes. But that service was some of the worst I have ever received.

like

Report