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PocketiNet Communications

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Kennewick, United States

pocketinet.com
Internet service provider· Telecommunications service provider· Security service

PocketiNet Communications Reviews | Rating 4 out of 5 stars (5 reviews)

PocketiNet Communications is located in Kennewick, United States on 6503 W Okanogan Ave. PocketiNet Communications is rated 4 out of 5 in the category internet service provider in United States.

Address

6503 W Okanogan Ave

Phone

+1 5092045531

Accessibility

Wheelchair-accessible entrance

Open hours

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R

Rylan Grimes

We have been using PocketiNet for almost a year now and the service has been as advertised. Not the best speeds but you get what is promised. My main gripe is with their technical support. I wanted to use a VPN to remote into my home network but I believe they are using equipment that makes that impossible. I tried to contact tech support a couple times with no response. We were able to get through to customer service when we inquired about cancelling and I expressed my issues. She forwarded my issues to tech support but after a couple weeks I still received no response from tech support. I finally emailed customer service back and stated that I don't believe their tech support even existed. Its been a few days and even customer service seems to have ghosted me. While we still have a year left on our contract we will be switching to a cellular based service at half the price and faster speeds while we continue to pay off our contract with what is now an overpriced service with slower speeds.

B

Brody

Alright, so first of all, the internet is terrible where I live, and the bandwidth rate is horrible as well. They do have good customer service though, but everything else is pretty bad.

C

Chelsea Smith

I had so many issues with getting my internet to connect with any device! And Kevin helped me so much and was super patient with me until we were able to get it up and running! Amazing consumer service!

R

rob brackett

Service is very inconsistent, download travels -5Mbps often and ping ranges from 58ms to 680ms all while paying 100 per month for 10Mbps download.

X

Xavier Stage

Great service. Always on top of problems.

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