Pomona, United States
1462 E 9th St
N/A
+1 8002257727
Toilets
Wheelchair-accessible toilet
I have 7 weeks to go on an order that I was told would be 26 weeks. I called to see if the order is going to be here in 7 weeks..... and was told it would be an additional 12 weeks. So I have to wait at least 19 weeks..... If I had not called, I would not have known about this significant delay. I should have paid attention to the reviews earlier, because the only good ones come from employees.
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I am Chad Perry with Spa Brokers and have been selling Cal Spas for the last 12 years. I wanted to leave a good review for all the People at Cal Spas that are working very hard in these crazy times to keep it all rolling. We love being a Cal Spa dealer here in Denver and love selling one of the best products in the world! I know the manufacture is doing the best job possible to accommodate not only getting us hot tubs but they do a great job at getting us parts and other items we need. I really want Kevin Saunders to know how much I appreciate the extra work after hours to answer my calls and get back to me the information I need to keep it all going! Great job Cal Spas, we love being a dealer and selling Cal spas! Chad
Do not under any circumstance purchase a hot tub from this company until they fix their production problems. Ours was delivered in August It has never NOT leaked. I have had repair service 4 times. The leak contually appears in a different place. Our last spa repair service said \it appears that tubes were not glued. \ The jets seem to put pressure. I am incredibly disappointed. I thought we had a final fix just before Christmas and tonight when we turned the jets on....a tube came unconnected. I crawled under the deck in 2 inches of water Don't buy from Cal Spas until you know they have remedied this production problem.
I have been a spa service tech for over 15 years, and work on all brands of spas. In my professional opinion, Cal Spas is one of the best brands out there. They use the highest quality components such as Balboa controls, and don't use proprietary parts which limit availability and drive up service costs big time (Hot Springs, Jacuzzi). Their spa shells are some of the thickest and best made I have seen, and the layouts are all very roomy and comfortable. Cal Spas has moved mountains to keep making quality spas in the middle of this pandemic, and I can't give them enough credit for how well they have handled everything.
This company as the worst customer service ever, i ordered parts from them and they ship me the wrong parts, try to contact them for a mouth now by phone or email and no answer. So if you’re shopping for a spa do you a favor and shop somewhere else. My spa is down since 2 months now. CalSpa service suc.s bad
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