Pompano Beach, United States
125 N Riverside Dr
N/A
+1 9549429100
I would give zero stars if possible. Our booked room was supposed to be a remodeled room with water views only to arrive and be given a room in much despair overlooking a dirty roof. The door alone only opened after 5-10 attempts to open with the key due to the wood having swelled and sticking every time. It required a kick to push it open from the inside. It went downhill from here. The TV did not work. Half of the plugs did not work. The bathroom was disgusting. The vent was an open hole that looked full of mold. The shower had hair in it and the drain in the tub did not work. There was also no hand soap available and the lobby hand sanitizer remained empty for our entire stay. The room cleaning was upon request only and when we requested towels one morning before leaving for the day we still did not receive towels until that evening when we requested again by going to the desk because no one would answer the desk phone. The entirety of the hotel looked and felt like a dump. We inquired into speaking with a manager almost daily and were ignored.. at one point we came into contact with an event manager but that was as far as we got. The bar staff were friendly and the only redeeming quality about the entire place. Good luck finding breakfast. Definitely was not offered at the hotel. But there was a great diner within walking distance.
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Great place for a quick getaway. We stayed 1 night for New Years. The rooms need to be updated desperately but the bar/restaurant on the intracoastal is great. The view we had facing west was awesome with all the fireworks going off for NYE 2021.
I can honestly say never been more disappointed. My friend and I live here and eat out quite often. Sands Harbour Patio Bar & Grill apparently have new chefs, and they have no clue. 1/4 cup guacamole & chips(approx. 15-20 chips)(15.00); 4 frozen fried mahi fingers(looked like mozzarella sticks) with small cup of tartar sauce(15.00); 1/2 glass of wine(9.00). There was no presentation; other than pretty plates. You have to care about the food and the presentation or you shouldn't be in that position and called a chef. Waitress was attentive and did the best she could. She has been fielding complaints about the ratio of food given versus the price for quite some time now. She was very attentive and apologetic about the experience. SHE actually deserved and received a 15.00 tip. She was worth it. As adults, we have no problem paying for ambiance and food, if the experience and the food is worth it. Let's be real, is the intercoastal waterway really worth 100.00 for dinner? Not this one. Too many other restaurants in the area to go to and have a much better experience. My suggestion is to look somewhere else to spend your money.
Came for one night. We were able to check-in early. Staff was great and super friendly. Everyone who says rooms are outdated, yes they are. But they're clean! Beach resorts arent a ritz. The location was great. The pool was so much fun. We will definitely be back! 2 blocks from beach and a step from the intracoastal.
Man o man where do I start? I called them about 11am with a nice mutton for them to cook and jake answered. He said come on right over we will get you fed! When we arrived Jake greeted us at our table and we received the best customer service. They cooked and served our catch like no one else. Amazing experience and the manager himself (Michael) came out to greet us making us feel special. Amazing experience. Definitely will do it again! From a local to a local!!
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