Ponca City, United States
413 S 3rd St
N/A
+1 5807625935
I called them early in the morning needing an emergency service for my water heater and they got me all set up on no time! Then I had to call them back with a bigger problem that happened with my water heater and they were about to get workers out to my house with in the hour. They were so nice and friendly and did such a wonderful job. I really with I would have remembered to get all their names to I could acknowledge them in this review, but I was a female who set it all up for me and two men were who responded to me home! Thank you again for great work, most definitely will be coming back to you guys when I need more services! 110% recommended!
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My very old AC unit was dripping condensation into one of my closets and boy was it HOT in my house. I called and they got someone out first thing the next morning (I was able to stop the dripping, luckily). The man they sent out got quickly to work figuring out the problem and getting it fixed. He was like a doctor giving the bad news when he told me I needed refrigerant, which was quite expensive. I really appreciated him being honest with me about what he needed to do to make my house cool again. He answered all of my questions and I feel like they were very thorough looking over my old unit and getting it to function the best it can while I save up for a new one. I was also so pleased to hear back from someone the next day to follow up and make sure the issue was resolved. I am glad I called this company and I will definitely be calling them next time I need help with my heat, air, or plumbing.
I called with a water heater issue and with it being early in the morning I assumed that it would be the next day or later in the week before I got a person on site. Within in 15 minutes of speaking to the lady on the phone I had an ETA for the arrival of the crew. They diagnosed the issue and even pointed out a few things that needed to be addressed in the next installation. I approved and they left to retrieve a new water heater. Within 45 minutes they were back on site and starting the replacement. I would honestly say from phone call to completion was a little over 2 hours. They were completely professional and understanding. Even going over the installation and answering the questions that I had. The next day the owner called to follow up and thank me for my business. I can assure you that any future issues I may have. Stolhand-Wells will will get my business and I highly recommend anyone else give them a call if you appreciate great customer service.
Andy was awesome! Came out on a Saturday had my AC up and running in no time. Thank you so much Andy. Stolhand will have my business in the future.
Quick and very professional. Answered all my questions.
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