Portland, United States
29 Baxter Blvd
N/A
+12078546000
For the most part I like this Credit Union, but I have to take a couple stars off for their terrible online banking. Just today I was asked a series of security questions, none of which had anything to do with me. One of the security questions was "which year did you buy your Saab?" I've never owned a Saab. I don't even own a car. Now I'm locked out of online banking, which is crazy inconvenient. And now I'm more worried than I ever was before with the security of my account!
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Every single time I call or go into this location I am treated like they've known me for ages. Always ready to help and always ready to make sure my banking needs are met and providing the information I need. The person below my review I am posting put a bogus review and they can't spell so I wouldn't listen to that. Anyone who would like to go to Infinity FCU, please bring your business there and feel the change from large corporate banking to trustworthy people.
I kindly came into this location to simply exchange a torn 5 bill in witch was totally exceptable to echange for a new bill. They treated me like i was someone beneath them and i had call prior to coming in and spoke to a lady named molly from the contact center who said "as long as i have 50% of the bill with the serial number on it".The branch manager, Jahnna Steindl didnt know the policy and told me if i do t leave she will call the police! Witch she did in fact and i wasnt being hostile. Anyway i was lucky cPort banking was 50 ft away. They easily exchanged if for me with out a problem and they told me the same thing that as long as u have 50% of the bill with the serial number on it ur good. This could have been handled in a more professional way and i will never go back there. Thank you.
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