Falls Church, United States
7516 Leesburg Pike
N/A
+17037903338
I was happy with the purchases but not particularly impressed with the person helping me today, Chris the Manager. He seemed to know a lot, but didn't really seem interested in guiding me to a purchase that made sense for me. He didn't encourage me to jump on the treadmill to try the shoes out, didn't ask a lot of questions about how I was doing. He was reactive with great info, but not proactive. I've been to this location before and had much better person-to-person interactions. I would expect more on the customer experience, especially with the manager.
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We came here to get new running shoes this weekend, and were blown away by the exemplary service. My friend had never been fitted for running shoes, so we needed to start from square one, and Becki was so helpful and patient with us. We weren't planning on purchasing any shoes, just doing some research, but Becki was so wonderful, we didn't want to leave without buying shoes from her. Best running store experience I've ever had.
If you're a runner you'll love the selection of high end running shoes! They also are very hands on with their service! Testing your gate and how much you pronate while running on one of their treadmills is a sure way of getting the right shoe for you! Try their local races or running groups too. Good people check them out.
Good store. A bit light in men's running clothes but that is minor.
Great place to drop off old shoes, well stocked, decent selection, and friendly staff.
Got a pair of Adidas boost here for my wife. Very friendly and knowledgeable staff.
Great training programs, and knowledgeable customer service
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