Winter Springs, United States
403 S Hawthorn Cir
N/A
+14074664098
This is a great company with excellent customer service. They are fast to respond and communicate very well! Their onboarding process was super easy and convenient.
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We were recommended to Premier Pool Care Inc by our pool builder stating that our warranty would be covered if we used them. They promised a lot of service and a discount if we paid yearly. The service techs spend only 5 minutes with your pool. When I questioned services I was given push back. Recently our pool was completely resurfaced with no water in it for weeks. The work was completed and aligned with our annual contract renewal. Due to having to claim with warranty by end of year. When provided the new statement we asked if we would be refunded for the weeks of service where there was no pool to service. They stated service was completed and that they have chemical readings to prove it. I am not sure who's pool they have readings on, but it was not ours since we had water in our pool for weeks. They refused to discount and stated we are past due on our annual bill and we insisted that we would not pay for weeks that had no water. We are moving on and do not feel they are an honest company. I do not post reviews like this ever, but I am pretty upset that they insist they have readings on a pool with no water in it and all work was done through Builder Warranty and original Pool Company.
I have been with Diane since my pool was put in 5 years ago and found her and her staff exceptional. They were always professional but friendly, kind and helpful as well. Their pool school to teach you about how to care for your pool, spa, and equipment was great and if you ran into problems would stop by and give you a refresher. When my husband got too sick to care for it and then passed away a year ago, I had them take over weekly service and was very satisfied. I would highly recommend Diane and her company. My living situation is changing but I am so happy that I will be able to continue with her as soon as we are able to install a pool. Thank you Diane.
Premier was referred to me by a pool friend who longer lives in the area and had previously done work for us. They were able to replace my pool pump quickly, professionally, at a reasonable cost (despite the fact that a variable speed pump is expensive on its own!!)--right before I had company coming. Really appreciated their work.
I have been with Premier Pool Care for the past 5 years and they have yet to disappoint. Whenever something is off they are quick and willing to fix it with a warm smile. They always answer all of my questions and respond quickly to my concerns. With premier pool care you can tell that their employees are highly trained and pay close attention to detail. Thank you Premier Pool Care!
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