Duluth, United States
1750 Breckinridge Pkwy Suite 200
N/A
+17704419808
Just had a knee replacement and ordered 2 of the 9\x24\ gel packs. I put one above the knee cap and one below the knee cap. They stay cool for the recommended 20 minutes on each hour and refreeze by the timer I'm ready to use again. The only negative is over time the Velcro will leave unsightly pick marks on the fabric. However, I'm very glad I made the purchase.
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I purchased a product recently from Pro Therapy Supplies when I had shoulder surgery a few years ago. I absolutely love it. I purchased another one for my mother-in-law as she was experiencing a great deal of back and leg pain. She is thrilled with the results. I highly recommend this product.
Ordered an item on monday with an expedited 3 day shipping paid extra. Order did not ship out for four days and then shipment arrived five days later. Initial customer service response was horse hooey, second response was better but the bar wasn't set very high. I would NOT recommend ordering anything from here if you need it in a timely fashion.
Do not purchase from this company. They sale medcial equipment that does not work for prescribed medcial treatment and then refuse to resolve the issue. I have called many times with no resolve. Their prices are competitive, however services is very poor and none caring, not a good thing for a health care company
I placed an order with Pro Therapy online. This was for an AirCast Cooler. I ordered it on a Tuesday evening before Thanksgiving. It was supposed to ship the next day. It was for a surgery scheduled the following Friday. On Thanksgiving morning I received a phone call from Pro Therapy confirming my mailing and shipping address. (Which was correct, as per my order). I asked the person I spoke to if this item would be shipped in time,using the free shipping service I specified,to arrive by the surgery date which was 12/4. She said it would arrive by then. I did not receive any other info until 11/27 when I received a notice that the item had generated a Fed-Ex Label. Finally on Monday 11/30 the item left the facility and arrived at a Fed-Ex facility in Georgia where it sat and sat and sat. I made numerous attempts to follow up with Pro Therapy as to why the item didn't ship. They said because I specified \snail mail\ it was out of their hands. On their website it says that the option for free shipping is 3-8 days after placing the order. The item is now still at the Fed-ex facility and has no scheduled arrival date to Portland Or. I have had to order another AllCast item for the surgery (which arrived ontime), at considerable extra expense. Its up to you if you decide to use these people but don't order from them unless you don't care when you item comes or you use the most expensive shipping option.
Deli
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