Reno, United States
4790 Caughlin Pkwy
N/A
These people are TERRIBLE we have had so many bad experiences with Welcome Home property. We were left without hot water (During winter!!) twice. They said they scheduled a plumber two weeks out! Our new born baby couldn't even take a warm bath! Now with COVID-19, we may need to move for work and they are totally screwing us. They literally want us to pay thousands and thousands to get out of our contract even when we have no choice due to work. They are completely predatory to the renters and only protect the home owners. We have paid on time every time for 2 years and they don't care. Albert is terrible. Erika is terrible. NEVER RENT FROM THEM.
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Had 3 showings scheduled and 2 cancelled. Got to the house for the third one and was never sent the lockbox code. No one from the office will respond either via text, phone call or email. If this is your house you might want to find a new property manager.
Welcome Home is absolutely the best property management firm in Reno. We have had our fair share of past not so good experience with other property managers. In contrast, Welcome Home is extremely professional, ethical and efficient. I reviewed some of the one-star comments and I'll tell you they are more than likely bad tenants. I'm glad Welcome Home goes to bat for owners because their job is to protect the property. They take videos before and after every lease so they have solid evidence of what damages have been done to the property. In this day and age, hard evidence is so important and Welcome Home is meticulous in that regard. Good tenants have nothing to worry about because thru Welcome Home, we've got good tenants and they are extremely happy with the service. Welcome Home encourages owners like us to use home warranties and HVACs and other appliances are repaired in a timely manner by qualified professionals. Welcome Home is not out there to get renters. They provide a home for renters in great condition to move into. And let's be fair, if you trash the place before you leave, your damage deposit is going to be forfeited. I recommend Welcome Home wholeheartedly because here in Reno, there isn't even a distant second in our opinion.
Welcome Home is a company that you can trust, and that says a lot in today’s business world. Erika and her team, make you feel like you are the one owning the Tesla, and they are the autopilot. My home in Mountain Gate was previously being managed by a local Reno agent who had their friends staying in for almost next to nothing, and it was being neglected. I am so glad that I contacted Welcome Home, as the home got the much needed TLC it needed (paint, HVAC services, and a new tenant) The pictures and marketing of my home came out phenomenal. They showed me the current market rents for the areas and my home and I was completely shocked at how much I was losing with the other agent. They leased out my home for 900.00 more a month than the previous agent did. Thank you Erika for your expertise, and putting my mind at ease. 5 plus stars!
I have been looking for a place for my daughter as she is moving to Reno to finish her bachelors degree. I called Welcome home and spoke to Albert and he was truly helpful. Even though he didn't have anything available at the time for my daughter he was willing to aid me in not only finding a Management company that may have something available but he was wiling to take time out of his busy day to answer the many questions I had about living in Reno. I would highly recommend this this company in every way. It is so rare to find people that are willing to truly take the time to talk with you and answer questions. I have to say hands down he is a grade A quality person. What a wonderful asset to the this establishment. Thank you so much Albert for being such a wonderful and quality person.
I have known Erika Lamb the Broker and Property Manager for Welcome Home for 3 years and I have profited from her advice in making decisions in the real estate field. She has aided me in some rental properties that I own by providing excellent ideas on how to draw up a rental agreement and how to research the integrity of a prospective renter. She is excellent in client handling and has extensive knowledge of properties and mortgage. Erika is well versed in coordinating the leasing and marketing efforts required to manage properties. She is adroit in maintaining records of financial, tax and personal information. Furthermore, her financial experience can assist in preparing property related budgets and provide guidance when working in administering renewal programs when necessary. Erika’s integrity is impeccable. She is very kind, generous and giving of her time and is most considerate of others.
RENTERS BEWARE!! If you're looking for an honest responsive rental company, this is NOT the place for you. Notice how the good reviews are from home owners, not the tenants. I thought I was so lucky to work with the company. They accepted us with low credit but had to put down a double deposit. A little over 2 years later they gave us 30 days to move a family of 7 from a 4 bedrooms house so the owner could sell. Then they kept our 3k deposit and sent us a bill for another 3k. Erika is a criminal and a liar. Yes we left some stuff there and had to leave in a hurry, but that house was not in poor enough to charge 6 thousand dollars. Through the move out process I sent several emails and made several calls and received no response. Those that answer the phone can't answer your questions. The customer service is horrible! Albert is nice but still not helpful. Because he "can't". I could go on and on... WELCOME HOME IS THE WORST!
I have rented from Welcome Home for the past 3 years, and it has the most positive rental experience that I have had in 15 years. They are very pleasant and easy to work with. I highly recommend renting from them. A
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