Pensacola, United States
9005 N Davis Hwy
N/A
+1 8504710091
Wheelchair-accessible entrance
TLDR: Customer service needs work. My company had a verbal agreement that they would only charge us for one day of rental as we picked the equipment up the last day they were open before the holidays and dropped it off the first day they opened back up. We only used it for one day during that time. Upon dropping it back off, they argued with our Director of Services and ended up charging us for 2 days. We are a small non-profit that was only able to rent the equipment because of a grant we received and only budgeted for one day. Upon calling their office, they told us a manager would call back and never did, despite several attempts to discuss it with them. They have great prices, but it didn't end up helping us out any.
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I rented a trailer from this company yesterday morning and didn't have it but a few hours before one of the tires blew out while driving causing us to swerve and hit a curb. We saw that the tire behind it had a nail in it and was about to blow out at any minute. We stopped at a home depot's parking lot to contact and notify them of what happened and not only does the lady on the phone say that we should just buy a USED tire to replace it, she's also the only person there in the middle of the day, \conveniently\. We used a jack to raise the trailer and tried to remove the blown out tire but couldn't because everything was so corroded and worn out that even the Discount Tire location we managed to limp to to replace the tire had difficulty changing it out. While trying to lift it, the trailer's tongue just fell apart. The welding joints of the tongue jack on the trianglar frame just fractured and broke off from the poor quality of the welds and the ages of rust it all had on it. We were fortunate to not have had this happen while we were on the interstate, as who knows what kind of a horrible accident could have happened; especially on the bay bridge! We paid out of pocket for the NEW tire, not USED like ProRents recommended. We brought the scrap of a trailer back and dropped it off; of course they were closed. We show up this morning to get reimbursed for the tire we paid for but they wouldn't refund the day's charge for renting a withered trailer that was a sitting time bomb just waiting to do what it finally did while we had it. Apparently customer service and professionalism is a chronic issue with these people and after yesterday and today's dealings with them that only proves previous reviews. I'm never using this company again and would never recommend it to anyone, just for the customer's safety alone.
I love this Place ! They help me out alot. Michael is a great guy!! I always get all my equipment from them..
I've been doing business with Elaine at Pro Rents for 20 years. I have never been disappointed. No doubt the best equipment rental company in the panhandle.
Best Rental company in Pensacola. The guys and the owner are AWESOME people. HIGHLY RECOMMEND YOU USE THEM
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