Irving, United States
4221 W John Carpenter Fwy
N/A
+14698040273
I agreed with others said about this company. They lied and are not ethical. I had their service for 13 years and decided to cancel the service in Dec. They would not let me go!!! They denied/ignored my written request for the cancellation. I did not realize they did not inactivate my account until the fire truck pulled up in front of my house because we were working on the fire alarm and triggered a false alarm. I did not think they were still monitoring it. I called them and they denied i had sent a written request. I had proof to show them and they still would not cancel my account!!! What kind of company this is? Dont ever use them!!! They are expensive and raise rate every year! I have been a long time loyal customer and this is how i am being treated!
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That’s what’s security excellence is all about. And they give employees a really nice discount too. I have no complaints or worries
(Monitoring Dept) Horrid place to work. Glad I was able to escape the ball and chain. A good amount of yes-men work here and if hired, you'll soon come to realize this. Hiring processes is trash and needs to be a little more rigorous as certain employees they have hired seem to be gassed up on themselves, which in turn leads to a childish environment within the workplace. Also, turnover rate here is high so they try and reel you in with "incentives" which are pretty much just a gimmick to try and keep you in the door.
This is a horrible unethical company. I was a paying customer for 5 years and when I moved from my residence to a new home, protection one wouldn't let me go. During the rise of Covid-19 epidemic, they demanded over 500 to finish out a multi-year contract. They said I had to reconnect their services wherever I go. Their sales people told me if I move I can go, otherwise I would not have signed with them. The new resident has even connected services with them but they are still chasing me for money.
I wish I could give them 0 stars. Awful experience. I would never recommend them to anyone. In fact I Will go out of my way to make sure people steer clear. They come to your house acting they they are giving you all this “free stuff” and smooth talk their way into a ridiculous contract. Not to mention the tech installed the camera upside down and the doorbell never works. Go with anyone else anyone. A dog camera and a bell on the front door would be better. If I can save one person from the headache I experienced, the wasted money will Be worth it.
Had service with this company and it was terrible , the panel would go off in the middle of the night for no reason or say there’s no signal . They charge u if someone has to come out to fix a problem caused by there faulty equipment. There’s other companies out there that will monitor your home with better equipment and offer a better service for less. When you try to cancel with them , they say you’re still under contract because of a verbal agreement over the phone. Be careful when giving them the pass code because that’s what they’re using as verbal consent .
I loved working here. it was the best job I ever had. Too bad I had to leave due to a family emergency
I hesitate in giving them 1 star. I WOULD NEVER recommend them to anyone. Horrible customer service, and they do not follow through with what they tell you on the phone. Keep very good notes if you do use them. If you do not plan to use them the following year and you miss the deadline for cancelling by 1 day, they will charge for an entire year, then tell you that you can't use the service that you just an entire year for. Was told our company would get a refund for the amount we paid and was not able to use, if landlords went with their service. Now, after landlords went with their service, they know nothing about it...Really?
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