Irvine, United States
105 Quail Ridge
N/A
+1 8664888105
The leasing office assistant manager, Nancy Henderson, was outstanding! She was very helpful in every step of our move/transfer. Whenever we had a question, she would reply immediately with great detail. Nancy worked very quickly and her warm personality made the process go smoothly. Nancy truly exemplifies outstanding customer service! If you ever think about leasing here, please ask for Nancy.
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The staff is rude and they close all the amenities early due to covid, which I understand. But they have moved the hours of the gym from closing at 6 to closing at 530... I work and can no longer use ANY of the high prices amenities I moved here for. I’m trying to see how to get out of my lease since this place is filled with mice/bugs and unaccommodating staff.
Where to start? I want to express my sincere thanks, and gratitude to Nancy Val, and Jasmine in the leasing office. The three of them have truly made my moving experience seamless, and an absolute pleasure. I will most definitely be sure to recommend them all to any of my family, friends, and coworkers.
Nancy from the leasing office helped me water my plants while I was gone for several weeks visiting family! I remember calling the office and asking if there was any way I could get someone to water my plants while I was gone and she said she was personally happy to help. She updated me each time she watered them and I felt very secure about her entering my home! Thank you so much again and I appreciate the leasing office’s customer service.
I have lived here for a year and I love it. My maintenance requests are always responded to within hours. The common areas are always pretty clean. The only complaints I have and why I didn't give 5 stars is the dog potty lot is always dirty (no one picks up after their dogs) and the noise of some of my neighbors dogs barking. Besides that, it's safe and quiet and everyone is friendly. My dog and I love all of the places to walk to, eat at and people watch.
My husband and I have lived here for 5 years and quickly learned that Nancy is a saving grace. I think all apartment complexes have their pros and cons (as evidenced by the other reviews) but anytime we experience something negative, I reach out to Nancy. She is prompt and thorough in her responses and always sees everything through to completeness and to our satisfaction. I greatly appreciate her going above and beyond to make things right however she can. Thank you Nancy.
Tricia was an incredible help in the process of our moving out. With the pandemic, it made it harder for my daughter and I to afford the town home on our own. We frequented the leasing office, sometimes several times in one day, to understand our options. Tricia made herself consistently available to answer all our questions. She was patient and kind in thoroughly explaining our options several times and made sure that we understood the benefits and repercussions of each alternative. Her genuine compassion toward our situation made the transition into a new home a lot less intimidating and much more manageable. She even made a payment plan of our move-out fees. Thanks Tricia! We'll continue to keep you and your daughter in our prayers :)
During the current global pandemic, I needed to move-out of my apartment at Quail Hill. Ashley E. and her team were very professional, empathetic, and responsive, which was much appreciated. I enjoyed my time at Quail Hill apartments. In Irvine there are a lot of excellent apartment complexes owned by the Irvine Company or other in a similar price-point to choose from, and for me the differentiating factor is the overall customer service. Based on the overall customer service by Christina G. when renting me the apartment in Sept 2018, to the efficiency and effectiveness of the maintenance team - always on time and accommodating, to Ashley sending me off, I would probably return to Quail Hill or another Irvine Company complex if/when I return to Irvine. Sometimes kindness and goodwill go a long way!
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