Overland Park, United States
11116 Antioch Rd
N/A
+19132177736
Placed an order for 2 layer cakes and received only one. When I called to let them know, they were unable to help me because apparently there is only one person who handles shipments and was told they would be in the next day and would call me. That didn’t happen. I had to call, and that same person, was not going to be in that day either. Apparently, no one knows how to mail a package except for the accountant for this business, who I was told is the person I am waiting on to call me. Poorest customer service I have had in a good while. I’ve worked retail for years in the past and if you have wronged a customer, you certainly don’t keep putting them off. How hard can it be to put a package in the mail?
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In searching on the Juki web site for a dealer, I found two option each 180 miles away. I sent both dealers an email. I heard from Quilters HQ in Overland Park within 24 hours and the other, over a month later. Being a new quilter, I had many question and Joan was an excellent resource! With her three stores, she is very familiar and experienced with a large selection of sewing machine brands. After many helpful emails, I was confident that I made the right decision in the long arm machine and more importantly, Quilters HQ as a company. They have excellent customer service! I know if I have any questions, Quilters HQ is only a phone call away. I placed the order for my machine over the phone and within a few weeks, my new Juki Long Arm was delivered to my door and ready to use. Quilters HQ is a great resource, they have a weekly live show to introduce new fabrics, notions, demos and store specials. Quilters HQ is very welcoming and treat their customers like a community! Quilters HQ is a class act! A great quilt store with excellent customer service was a great find! I plan to visit the next time I'm in Kansas City! The candy bouquet was a FUN surprise as a thank you from Quilters HQ!
I watch every Tuesday nite from home and Robert always acknowledges every single person. Each purchase i made has been the best experience from my couch!! Quality of fabric is superb and my thread goes without saying 5 stars. Lovexquikters HQ and everyone who works here
Love their live broadcast on Tuesday evenings. The shop looks to be well stocked and everyone seems so nice and friendly. I have not had the opportunity to go to their brick and mortar shop, maybe one day. I have ordered online and they had great service.
Such a welcoming quilt shop. The owners greeted me within a couple of minutes of entering. There's plenty to look out without being overwhelming. One of the things that stood out to me was how things are laid out to be tried out. I just wandered in to check them out but I got to try out one of their Jukis and a long arm that was set up in the back. I was a little intimidated by the long arm, but they encouraged me to give it a whirl and it was a lot of fun. I can’t get over how sweet and helpful both owners were. I asked a lot of questions and the way they responded felt like someone explaining something to a friend. No judgement, just helping me understand better. There was a customer that come in with a complaint and the owner listened politely and quickly took care of her customer. It was really nice seeing that kind of customer service. I got to see their industrial machine in the back room where they do customer quilts. It was quite a sight. Once I checked out their website, I discovered they have a live webcam feed on this machine and anyone can watch it on their website if the quilt owner gives permission. If you're looking for a quilt shop that is helpful and sweet, you need to give them a try.
This family-owned quilting and sewing supply store offers a variety of quilting and sewing products. Additionally, they provide helpful videos with demos, tutorials, product reviews. One of their main goals is to help you become the best quilter you can be. They are surprisingly good at it.
I live quite far away but I love any fabric company that keeps up with the digital age. The fabric in the videos being shown to purchase from the store is AMAZING. I don't have to search all around trying to think of what it can possibly be.
Karen, Marilyn, Susan and Joan are just the best! They have all been so patient with me (beginner) and I appreciate them so much! The store has so much beautiful fabric! Go visit!
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