McAllen, United States
2321 N McColl Rd
N/A
+1 9569941229
I bought a Jacuzzi from here and I have had nothing but problems with it from day one. The owner of this place, REY, does not try to help out with the problems in a quick and professional manner. It's taken over a month for him to get around to ordering the replacement parts for my jacuzzi and if I don't call for updates...then I get none. DO NOT WAIST YOUR MONEY HERE, actually , that's exactly what it was...a waist of my money. And NOW they're trying to weasel out of honoring the warranty I had also purchased.
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Great place and excellent service!!!
The Rainbow playsystems place in McAllen has terrible customer service. I bought a tarp and 5 ropes, which wasn’t cheap, and they said it would take 3 weeks for the tarp to arrive. 6-8 weeks later the tarp and ropes arrived. When I asked about the planks that the tarp goes on they said those are separate and would be a different charge. They said that would take 4 weeks. All this while the sales lady I was speaking to had her back towards me waiting Cheetos and drinking a coke on her computer. She acted like she was being bothered and never turned around. The salesman Rey, whom I dealt with initially, went to sit down and acted like he didn’t want to be bothered. It was a terrible experience. You would think that they would like to keep customers happy. I guess since I only spent 450 dollars and not over a 1000 on a new PlayStation they weren’t interested in my business. If you can avoid doing business with them do so. It might be worth going to Harlingen.
Very difficult to get replacement parts. We had to go through corporate, and then it took 3-4 months just find out they sent the wrong parts. Local store was no help. We have essentially given up. Extremely Dissapointing.
Helpful, friendly environment!! Great over all experience.
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