Raleigh, United States
5110 Atlantic Ave
N/A
+1 9198614594
Tres is the best sales guy in the business. He is very knowledgeable about every item I asked about. He genuinely cares about his customers from initial phone conversation throughout the entirety of the project!
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Placed the order on June 1, 2020. They shipped it FedEx, I installed it and got it working by TODAY -June 11th. I left one star out because when I got it set and powered up, it had a fatal fault because one of the rail bump sensors was damaged during shipment. Tech support guy named Buddy, zeroed in on it with me real quick, I guess this has happened before. He talked through the repair and the unit has worked great. It is a rugged unit, does everything it is supposed to do, and it will be great for when the mother-in-law moves in with us. I suggest that a piece of the styrofoam could jammed into the carriage bump detector shield to prevent this from happening for other customers who might get stymied and not be able to fix it like I did with Buddy’s help. The salesman -Wayne Meyer did follow up with me tonight to see how the install went, I appreciated that! If I get a chance to review it in a couple month’s time and it is still working well (which I am confident about), I will add the 5th star. The install went well with the install manual, and a video I found.
stair glide works fine. however follow on support is non existent! multiple calls are never returned for service. they moved fast to get the initial installation and get my money....now they seem to ignore me.
Bought a curved stair lift from Roger Adams and we love it. Took over a month as they it was custom made for our stair case. Their tech, Eddie Williams came out and measured the stair case with a camera/marker system to get every dimension correct and they then produced a CAD for our review and approval. Once we signed off they produced the lift and it was air shipped from the UK to our home. Eddie came out a few days after it arrived and installed the lift. It is just perfect. Roger explained all the options available to us and we elected to use the curved lift solution instead of 2 straight lifts which would have been about half the price. Although mother could presently transfer from one lift to another on the landing we thought it best to spend more as who knows what the future holds. We can highly recommend Roger and Ameriglide for a high quality curved stair lift. By the way, we priced the project with three other local dealers and Ameriglide provided a first class product at almost 3k less than the next low bid. Thanks Roger!
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