Raleigh, United States
4325 Glenwood Ave
$$
+1 9197820030
N/A
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
This Barnes &Noble felt a little dirty compared to the one in our town but the people were super nice. For a weekend, I’m used to more foot traffic but I was glad it wasn’t packed. We had to meet a party at Crabtree so ended up at the book store just for a place to hang out for a bit. I noticed they were missing the trains in the children’s area just as the one in our hometown. I guess COVID stopped all the train playing. It’s sad to see it gone. I did get a chai. I sat in the cafe for a little while just people watching. I could hear a lady getting trained on how to run the cafe properly and how to follow standards. One couple seemed to be on their first “date”. I love listening to people and watching.
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The store itself is a comfortable place to be in. I love the poetry books. I wish there was more poetry books in this place but sadly there’s not. Most of the staff were very much nice. But my overall experience at checkout was not pleasant. This is the second time it has happened. I got this cashier named Camela K and she was rude. Her attitude was not acceptable towards my friend and I. Honestly it made me feel uncomfortable the way she was directing her attitude towards us. And like I said before this is not the first time I have gotten her. I got her as a cashier in July as well but shook it off. But this time it just really got me mad because my friend and I were being nice and for her to just give us that type of service is unacceptable. My friend didn’t get a bag and she purchased four books, and when she asked for a bag she got this whole attitude and started giving excuses like “we don’t have enough bags sorry you’ll just have to carry it.” And when we had just gotten there she didn’t even say a word so just right off the bat she was plain rude. I came here for the purpose of finding poetry books but I think it’s the last time I’ll be coming here.
Went in for 2 books. Went to the area where said books used to be. Was saddened to see they were not. Asked someone for assistance and the led me straight to the books. The author had moved to the adult area. The person that helped us was extremely nice, very knowledgeable about where the books were located, and dropped everything to help us. Great service.
Eric - store manager - and Mary - associate- we’re so helpful and thoughtful in finding signed copies of books!!! Store is well laid out and great value books well placed!! Safe and respectful shopping during COVID.
Good selection of books, but in a very busy area, especially right next to the mall. This store remodeled recently, so it can be tricky to find books now if you’re used to the previous layout. A couple problems I’ve encountered after these years- Recently I’ve been looking for a particular philosophy book, and the bookseller searched their system to find they did have 1 in stock. The book was nowhere to be found; I asked about 2 weeks later and still not in the right area. I also had an unpleasant customer service experience where the cashier did not even greet me and did not offer me a bag for my purchase. I will continue to shop here because it’s the closest location to me.
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