Raleigh, United States
6512 Chapel Hill Rd suite a
N/A
+1 9197729595
Brian, Erica, and the team at Blue Diamond offered coordination, transportation and flawless execution on a day that has many, many moving pieces. Their drivers were safe and friendly, and their coordination team made planning and scheduling leading up to the event seamless. We ordered a 32 person vehicle and a 16 person vehicle for 4 trips throughout the day to bring our guests between the hotel and wedding venue. We worked with Brian and Erica who's responsiveness made us choose Blue Diamond over their competitors. We were very happy with our decision and strongly recommend Blue Diamond as a transportation provider to others!
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We splurged on Blue Diamond for our wedding because we know that buses are important and we needed a reliable company. Boy were we wrong going with Blue Diamond. They were set to have 2 buses pick up my guests at the hotel to take to the venue--1 bus didn't show up until 45 minutes after the scheduled time because he went to the wrong hotel. Causing many of my guests to be late to the wedding and stand in the heat for 45 minutes waiting. That was only the beginning. The 2 buses were to wait at the venue until the wedding was over to take us back to the hotel, but we had 1 bus leave at 8 for the guests who wanted to leave early. That bus never returned to the venue as scheduled. After the wedding was over we then realized the 2nd bus did not return so people were standing in the aisle and sitting on laps so we could all fit on the bus. The ride was 45 minutes, so it wasn't like it was a quick and easy trip. This was frustrating at the end of a great night. I had to call the company and leave messages about 5 times and never received a call back from a manager. Every time I called a manager was not in the office. Finally someone got sick of me calling and just helped me by refunding me money because it seems as though he knew a manager was not going to respond to me. It was nice to receive a refund but at the end of the day, why did I have to call multiple times to finally have someone who wasn't even a manager help me? I wouldn't recommend--doesn't seem worth the hassle.
I contacted them based off of a recommendation from another transportation company (already a good sign) and they did not disappoint. Tina was extremely helpful to work with, answered all of my questions thoroughly, and was pleasant on the phone. Our trip never came to fruition but they will be the first place we call when it's time to consider booking something in the future.
Customer service is wonderful. If you're looking to charter a bus then this is the perfect place. (weddings, sporting events, church trips, work events, etc...) rather in town or cross country blue diamond is great and their rates are very reasonable.
Blue Diamond Transportation is a class act! We hired them for a 3 day conference we had in town. They handled all of our transportation needs; from airport shuttles, local tours, dine around event and more! We used every size and shape bus they had over the course of the conference. The buses were beautiful, stylish and very clean. The drivers are very professional and the service was excellent! The GM, Brad, was very helpful and knowledgeable as we planned and coordinated all of the conference logistics! I would definitely recommend Blue Diamond for any of your transportation needs!!!
Deli
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