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Carolina Beauty

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Raleigh, United States

carolinabeauty.business.site
Beauty supply store· Barber supply store· Fashion accessories store· Wig shop· Cosmetics store· Hair extensions supplier

Carolina Beauty Reviews | Rating 3.8 out of 5 stars (5 reviews)

Carolina Beauty is located in Raleigh, United States on 3901-152 Capital Blvd #1/2. Carolina Beauty is rated 3.8 out of 5 in the category beauty supply store in United States.

Address

3901-152 Capital Blvd #1/2

Phone

+1 9198760049

Service options

In-store shopping

Accessibility

Wheelchair-accessible car park

Open hours

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T

T Divine Simmons

I will not do business with store EVER AGAIN! All I wanted to do was exchange hair that I did not use or open; when I took i tried to take it back the very next day they claimed there is no return or exchange policy due to COVID. Then the store clerk had a nerve to say we have a sign posted that all sales are final. The sign posted was small and handwritten and placed around several other signs. Not to mention the clerk checking me out did not state this policy despite what the receipt says. BUT ON THE RECEIPT IT SAYS YOU CAN RETURN OR EXCHANGE MERCHANDISE WITHIN 14 DAYS! However, at Lux Beauty they have a return policy where you can return and exchange your merchandise with a receipt if I’m original packaging and untouched within 7 days. Carolina Beauty get your stuff together because that was ridiculous and you not only lost my business but you lost one of my friends whom recommended you!

N

Nadia

Customer service needs improvement. I came in with 2 friends today (10/06/20) ready to spend and we were not greeted or asked if we needed help. I instead ordered what I needed online because the woman in the back near the wigs didn’t really seem to care to help my friend. Large store but it isn’t welcoming unfortunately. Has a lot of potential to become better.

B

Brittnee m

First of all I LOVE the selection of products at this location. Literally could spend hours here reviewing all the product choices. Only visited this location 2x and my experiences have always been pleasant. Staff has been friendly and willing to answer any questions I had. However on today's visit my total was way more then I expected it to be. I questioned the cashier about the high difference and stated it was hard to verify on my end because the display screen only showed a few of the items not all. I then asked her rescan everything which she was hesitant to do and sure enough the difference was 14!!! That is a HUGE error. Also there is a no refund policy so what happens if I paid and then was overcharged? I gave 3 stars because the place is great and the prices are affordable. However the cashier did not apologize, did not explain how she had overcharged me 14, and made it seem like no big deal and just proceeded as normal. How this was even possible I have no idea. The extra charge showed as general merchandise and when I questioned that because I knew I didn't have 14 in those items she was speechless. Please double check your total before paying & leaving the store.

G

gk. farr

Great variety of products to choose from and a clean store. The staff is absolutely awful though. I don’t think it’s all of the employees, just the little girls that work up front behind the register. Completely rude, impatient, and know nothing about customer service. I’ve seen then try to get smart with customers and TRY to mumble under their breaths and the old lady with the orange hair definitely should not work here, literally seen her curse customers out on more than one occasion.

C

Candace Oneal

I love this store very good customer service skills and Good prices. They make you feel like a customer and not following you around. Maybe a little more on selection but it is well organized. Very friendly

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