Rancho Santa Margarita, United States
22235 El Paseo
$$
+19496350800
N/A
This used to be my favorite store, but time changes all things they say. In the past I could easily overlook the higher prices because of the outstanding awareness they had for making a customer happy. All that has changed. Customer satisfaction (at least this customer) has plummeted while process seem to have increased. The bridge of customer service that once brought us safely over the higher price gap no longer makes it to their front door.
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Been there twice in about a month. Each time found just what I wanted, and on sale! They have everything in quality at the best prices.
Love going there and they now have cool looking hats!!
Line to check out was 15 people deep with 1 cashier on duty. I asked for the manager and, after the clerk contacted, was told she was busy 'doing inventory' and would be down in 10-15 minutes. After 15-20 minutes, manager showed up for about 3 minutes and then disappeared again. She was very rude and condescending to clerks and customers. What happen to customer service? I must commend Swee on her opposite behavior. She was courteous and extremely helpful. She is a fabulous representative of customer service.
In store pick-up signage needs a little more organization, but overall no need to fuss around the store.
Deli
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