Red Creek, United States
13668 NY-370
N/A
+1 3157546297
Always customer friendly. Drivers, call center doesn't matter who. Fast for deliveries and helps you out in a pinch.
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Superior Plus Propane has been completely great to me and my family. They are always on the ball: A human being answers the phone, my questions get answered, they are SUPER FAST with delivery, and I feel like they really care about my family's welfare. Honestly, I cannot say enough great things about Superior Plus. 10 out of 10!
I wasn't happy with my service. I don't use much propane but they gave me a 300 gallon tank. When I asked for the minimum delivery in March 2018, I was told 150 gallons at 3.699 per gallon was the smallest delivery they could do. Even though I am literally less than 5 miles from them, they told me it would still be 5 business days for delivery. Total cost for that delivery was 586.28. I told them I would be shopping for a new supplier this summer. In August, I switched to Johnston's, who gave me a smaller tank and put Superior's tank next to the road. I called Superior to tell them to come pick up their tank. I was told it would take up to 2 weeks! Again I am less than 5 miles from them. After 2 weeks I had to call again. They finally came and took their tank. I should have charged them storage! 1st I got a notice that they only recovered 66 gallons, for a credit of 253.90. Then I got an invoice that they charged me 160 to remove the tank and pump it out plus tax for a total of 172.80! I would NEVER recommend them to anyone. Only thing Superior about them is their PRICE! As I wait patiently for my 81.10 refund. Probably have a 3week lead time. Run away as fast as you can.
They are responsive and very helpful, and have a quick turnaround time if we need a delivery outside of our regular schedule.
Always been very friendly and helpful staff. We have used them for over 16 years with no problems.
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