Redmond, United States
14640 NE 91st St Ste A
N/A
+14254068484
They installed my hand controls wrong, causing them to put pressure on the brakes and unable to accelerate. Instead of taking responsibility they said it was my fault for not letting them know where i positioned my seat. They re-installed it and this time the rod didnt have enough tension causing the brake light to remain on which drained my battery. Again they took no responsibility and again accused me of having my seat in the wrong position. They offered no solutions and i ended up having them remove the unit. Go to the other guys for your own safety. Jake doesnt know what hes doing and al cant admit that he messed up in the job.
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Amazing customer service! Friendly and helpful staff!
I had called around to 4 different mobility centers and Alex has by far exceeded my expectations. His quote was fit exactly to the vehicle needs and even called the manufacture to make sure the valet seat would work. Also this was the lowest quote including tax and installation that I could find on the same exact product for the same exact vehicle. There was a minimum difference of 2,000. Any time I know anyone needing extra assistance I will tell them that this is worth the call and worth the drive. Thanks Alex!
Great, friendly service! I needed a wheelchair accessible van for a trip to Seattle and eastern parts of the State for a wedding this fall. I found Kersey Mobility online and was very pleased. Caitlyn was great to work with. She brought the van right to the curb outside baggage claim at the airport and picked it up at the hotel in downtown Seattle when we were done. The van was in perfect condition and was easy to drive. Traveling with my daughter who is disabled can be full of challenges, so it was great to have this part of the adventure go so smoothly. I highly recommend Kersey, and will use them again.
This is the second time I am using this company's service and it's nothing but the best. 5 years ago, I took my ML350 to fit hand-controls (I have polio) in Sumner location. The engineers there work as though it's their own vehicle. That's the kind of personal service I got. Very professionally done. Their work looked like an OEM kind of work, that good. So now when I purchased a new vehicle I took both my old and new vehicle to their Redmond location so that I can transfer my hand-control from the old vehicle to the new one. Same kind of warm welcome and service. The engineers like always call up on the vehicle manufacturers to get the electronics layout so that they know what they have to do. The front desk person, Sherry is the most warmest and kindest person who would welcome you like her own home. Al Diego was the sales person who knew exactly what to do with my vehicle. And Tim is the hands-on guys who is a mechanical genius, nothing is unknown to him! So if you ever need accessibility work done on your vehicle or your loved ones vehicle, I whole-heatedly recommend Kersey Mobility. They are the best, their work shows it all. Thank you Al, Sherry and Timmy for your time and effort to make my vehicle(s) accessible.
I can't say enough positive things about my experience at Kersey Mobility! As an occupational therapist supporting a family member with ALS, I can confidently say Kersey is the best place to purchase an accessible vehicle in Western Washington. Mike was extremely knowledgeable about both VMI and Braunability conversion styles, with exact details related to every make and model available. Prior to making any suggestions, Mike was very interested to learn about the full picture of our situation, including the type of disability and the model of wheelchair my family member was using, to ensure the clearance, interior space, and internal features would be a good match. Kersey took an otherwise stressful process and made it much more approachable. I left feeling much more confident in a decision and my family member was very grateful to hear all that I learned from my visit. Thank you, Mike and the team at Kersey for your attention and care for the customer experience.
From the 1st time I sent an email asking about price breakdowns to the day I made a purchase Kersey Mobility has went out of their way to assist me in my purchase of a wheelchair accessible van. Al Diego came in on a Saturday to assist myself and my wife with choosing a vehicle that fit our budget. I wish every dealership was as accommodating as Kersey Mobility was. I highly recommend Kersey Mobility for any Veteran looking to purchase an adapted vehicle.
Kersey Mobility knows how to treat their customers. From my initial call with Alex to the modifications by Tim, they were professional, yet fun at the same time. Thank you both for making my situation easier to handle!!!
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