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Turnstone Custom Homes

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Rehoboth Beach, United States

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Turnstone Custom Homes Reviews | Rating 4.9 out of 5 stars (4 reviews)

Turnstone Custom Homes is located in Rehoboth Beach, United States on 37395 Oyster House Rd. Turnstone Custom Homes is rated 4.9 out of 5 in the category custom home builderbuilding design companyconstruction companycontractorgeneral contractorhome builderkitchen remodeler in United States.

Address

37395 Oyster House Rd

Phone

+1 3022278876

Open hours

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Mark Tirone

I recently experienced a persistent leak in my Dewey Beach home. The leak appeared to be coming from a deck over a living space at the rear of the home. I asked Turnstone to look at it for me. They first attempted some minor patches to see if that would solve the problem at minimal expense to me. It did not. Then Turnstone brought in the A-Team, led by Senior Project Manager Morgan G. He also took an iterative approach, again trying to stop the leak without doing a lot of demo and spending a lot of my money. It didn’t work. The home is older, and it was time to tear stuff out and get to the bottom of the problem. That revealed several underlying problems. Morgan had the corrective work done very quickly and efficiently. The workmanship is excellent, and the pricing was fair. And my house doesn’t leak! Morgan was a delight to work with. I never had to follow up with him – he was always one step ahead of me. He kept me informed, explained what he was finding, sending pictures and proposed solutions. In short, he was very proactive - which is rare these days – especially at the beach. I have lived and worked in Sussex for decades and am very familiar with Lower Slower Delaware (LSD) syndrome. LSD syndrome is characterized by a high level of attention when you first hire someone, followed by a rapidly deteriorating interest in you or your project. No-shows and unreturned calls, texts and emails are par for the course. Not so with Turnstone. I cannot say enough about the professionalism and responsiveness of Turnstone in general, and Morgan in particular. My advice - if you’re having house troubles, avoid LSD syndrome and start with the responsive A-Team at Turnstone!

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Jeff Sellman

After interviewing several local builders and receiving three proposals, we selected Turnstone Custom Homes to build our Rehoboth Beach home. Their price was not the lowest, but the proposal was complete and we felt it offered the best value. We hired an Architect to design our home and TCH was able to recommend a few changes to reduce the cost, before we even applied for the building permit. The construction process presented challenges along the way, as every project will. TCH promptly responded to the challenges, avoiding delays and excessive cost overruns. The project management program that TCH uses, provides daily communication and updates regarding the building progress. We were living out of state for most of the build, but never felt like we were out of touch. Our project manager was superb and went above and beyond his standard job requirements. Our home was delivered within a week of the originally scheduled date, despite some delays during the construction process. The minor punch list and warranty items have been or will be corrected soon. We are thrilled to be living in our dream home, thanks to Turnstone Custom Homes.

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Maria Boulden

Team Turnstone coached us masterfully through the entire process of building our new home in Rehoboth Beach, DE. We didn’t want a builder that said “yes” to our wildest dreams only to find out, in the realities of seaside living, that we made a mistake. They weren’t afraid to tell us when any part of our carefully-curated plan created an issue for our forever home. But they always gave us a selection of alternatives that enabled us to realize our vision without compromising safety, quality or the ever-persnickety Rehoboth building codes. They warned us there would be hard times throughout the construction process, jokingly calling it the “pit of despair”. And we can honestly say, despite a few frustrations (mostly due to building a home during a pandemic), we never fell into that pit. The Turnstone team went out of their way to ensure we were aligned, aware, happy and confident every step of the way. We knew this home would be amazing. We had no idea how amazing it would be; how much people would stop as they walk to the beach to comment on its beauty; how much our family and friends would catch their breath every time they arrived. In fact, we still catch our breath every day we wake up here and our first words of the day are usually “we live here!”. This house is not the one of our dreams. It’s better. And it is the team at Turnstone that built our dreams into an even more beautiful reality.

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John P.

Turnstone Custom Homes is very professional and easy to work with – they deliver a great product.

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