Mountain View, United States
2450 Charleston Rd
N/A
+16509691938
An excellent place to buy all your recreational needs. From cycles, shoes, jackets, sports to almost everything, it’s a one stop destination for all your recreational requirements. While the ground folks are very helpful in showing around the products and explaining them, it gets a little too much when you keep talking about membership. It’s good to keep it short and simple. I know it’s small, but it does matter. Overall, a great place!
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I had the most amazing experience at REI yesterday... went to purchase hiking boots! Francis was great, he was Super informative and patient. I tried on at least 15 pairs of boots. REI gained a loyal customer. Thank you!
Jun in the shoe department is incredibly helpful and knowledgeable. The staff is always very welcoming and pleasant. Cheers and thank you all
REI Mountain View is a great store. They have a good selection of clothes and sport accessories and a specialized person in each department ready to help at any moment. Their prices are same as on the online store, and it is also convenient to order online and pick up there, and if the item is not to one's liking, refund or replace right away. They have a great bike repair shop. Their staff is very polite, friendly, and skillful. I took my bike in for repair for problems with hydraulic brakes. They fixed it and changed the rotors and break pads, but the problem was deeper and came up again. Second time, they took the breaks apart as I was waiting, found that the problem was with the cylinder that pumps the break fluid. It was leaking oil and that was damaging the rotors. They had to order the parts and I left the bike. Later in the week, when they started working on it, they found that the rotor had been damaged and also the break pads. They gave the me the price for the parts needed and I was expecting also more charge for the work. When I got the bike back, they had only charged 27 for the work of changing the cylinder but all the extra work they didn't charge for. In summary, their repairs work and the bike is now in great shape, they give the price of work and parts in advance, and if more work is needed, call and inform. The price of the work is very reasonable and they are skillful. Overall, I highly recommend the store and especially the bike repair service.
I love REI and usually only buy when it is on sale. Great return policy and customer service
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