Hillsboro, United States
2235 NE Allie Ave
N/A
+1 5036176072
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
I went in there to pick up a bike I ordered through the website. Even though both workers at the bike shop were not helping anyone I was ignored for several minutes. Not even a "we'll be right with out". As I waited they both proceed to walk right past me without saying anything to me so they could take a bike down from the ceiling and get it ready for pickup by another customer who wasn't even in the store. Why did I have to wait for that? After they finally engaged with me they talked to me like I know nothing about bikes. They should say "how familiar are you with bikes?". Then I noticed the brake pads were half off the rim. I pointed it out and they "corrected it"...the brake pad was now nearly rubbing on the tire. When I got it home I adjusted it properly and noted that they left the bolts pretty loose. So in short their customer service was horrible. Their technical service was also horrible. As someone who has built a bike from the frame up I would have rather received the bike in the box.
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The best service and support of any store for The Great Outdoors.
REI is always the same. Its AWESOME! The salespeople are super friendly and know their stuff. I love their one year return policy. In all the years I've been going there, I've only had to use it once. It wasn't that it was a bad product, it's just wasn't quite what I had expected. REI is da bomb!!!!
Well organized store with very helpful staff. The selection here is huge & I love how their sale section is clean and easy to find your size. I was able to snag a new rei insulated jacket here for a great deal. My boyfriend wanted the same one, but couldn’t find it, so an employee helped us locate it at a nearby store. I feel confident coming here again if need more outdoor gear!
Went to REI for pairs of hiking shoes for tomorrow. They have lots of cool stuffs. Friendly customer service. They also have one year return policy if the hiking shoes that you purchase hurts. :)
Everyone is way to happy and helpful. I would hang out just for the positive vibes (gotta keep moving so others have their chance to shop as well though) Great selection of gear as always. Better people!
This is a great place for your outdoor recreation needs. Their staff is friendly and helpful.
I stopped in to look for some hiking pants. I'm a big guy and they didn't have the size I needed. The woman helping me dug around and found a pair at another store (the last one anywhere). Walked me to the register and got me squared away. Hopefully the pair doesn't sell before they fulfill my order. In any case, she was very helpful and I appreciated it.
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