Reisterstown, United States
13944 Old Hanover Rd
N/A
+1 4108331400
We had an emergent situation requiring the on-call technician, and then a full fill the next day when weather was unfavorable. I spoke to customer service to ensure we were on the list for getting a fill. The on call technician had provided all of the information and Kate, the representative I spoke with communicated so efficiently and compassionately with me, following up with me to ensure I knew the fill was able to happen. The driver made it earlier than expected, and we are grateful!
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I think I should’ve got a better deal as a new customer. The person I spoke with on the phone a couple of times wasn’t real customer-friendly and kind of sounded like they were doing me a favor by letting me buy propane from them. I may just buy from Thrifty in the future......
Great experience; staff is professional and responsive and places value on long-term customer relationships.
They listen and respond. Very professional and customer-centric.
I needed an urgent fill recently for my daughters birthday, the wednesday or thursday before 4th of july. I believe I called after hours on wednesday and they said someone would call me the next day. I didn’t get a call so I called them and they had already put us on the route the next day! Thank goodness because our pool propane tank was empty! Easy to deal with!
Deli
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