Washington, United States
3336 M St NW
$
+18005090842
N/A
Made an appointment and left with two dresses for a wedding in New Orleans. The day of the wedding I chose a red number and sent the other back ahead of time. My consult at Rent the Runway was as expected. I was able to try multiple dresses in my size along with accessories and jewelry for a full look. I don’t do too many formal events so this was fun and definitely etched in mind as an option.
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Been an Unlimited member for over a year now and I regularly come to this location to drop off clothes / grab new ones so that I always have a new outfit in my closet! The selection is great and changes constantly so you can go back twice in one week and still see a ton of new things. Only thing I would recommend is creating a "drop off" station where people can return their clothes after hours. That would be so helpful when I want to free up a slot but am working late!
I had no trouble here. They will most likely not have the exact dress size you want but if you plan ahead a bit, they send it too you. Honestly it seems like a good system. Plus alot of the dresses have pockets, which I hear is very uncommon, so that's a plus.
Great place to try on clothes and accessories and check out new looks. Nothing beats RTR for formal events. Their color coded racks are filled with all the shimmer one could hope for in a variety of sizes. I really loved the ability to try on and rent jewelry and handbags. They also have pretty good personalized service. Of course, they can get busy like everyone. Only critique is the dressing rooms are poorly lit, with only the mirror supplying light. Hard to judge looks when you're staring into the only light source.
Thank you to the great Nefertiti and her staff. Needed items for a photoshoot and these girls are very stylish and knowledgeable, they quickly pulled together great items! Truly off the runway stuff and very professional and courteous staff. I will be back to see them all especially Selena. Thank you all
This location only has a few items over size Small. The selection is incredibly limited. As for the company as a whole, while I like the concept it’s just not great. I order 4 times on a Friday at 3 and on Monday I got an email saying they haven’t shipped anything because all of my choices weren’t available. I called support at 5pm and they called me back at 10PM. How inappropriate is it to call that late. I had such a small selection to choose from. I’m a size 10-12 and they had maybe 6-7 options for me. Why am I paying 180 for clothes i don’t even like? This would be great for sizes 0-6 and shorter people. I’m not impressed and probably won’t be renewing. Maybe if they became more inclusive and had cute options for bigger sizes I would be happier.
Bait and switch. I had an unlimited membership and they kept advertising an extra spot. When I went to sign up for the extra spot they then said I had to return an item in order to be able to open up a spot so that then I can add an extra spot to avoid shipping charges. Otherwise the extra spot costs not only the extra monthly fee but an extra 10 to ship. They didn’t explain that when they’re advertising to me how wonderful it would be to add another spot. The customer service rep wasn’t helpful at all. It took multiple emails to tell me that that’s what the problem was. Seriously considering canceling my membership. Didn’t appreciate the false advertising.
Yesterday was my first trip to the store. As an unlimited member I typically order/return online. Lisa greeted me as soon as I walked in and helped me with the return process and getting a fitting room setup. I had read quite a few negative reviews before going, but I have to say I didn’t experience anything like what the reviews mentioned. The staff was extremely friendly and very helpful. I’m excited to have this as an option to get more use out of my membership!
Deli
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