Woodland Hills, United States
6320 CA-27 Suite 1660
N/A
+18005090842
I have the unlimited membership and I have visited the Topanga location. I will review both. I have had an unlimited membership for several months. I have received and worn several interesting pieces. For those that do not have the time to shop, it it very helpful. With that said, at least a few times a month I consider discontinuing the service. Items are often unavailable or they are only available in one size. Even more frustrating, the item may be available for an additional fee as a 4 day rental. Why pay for an unlimited service that is really a second rate option? Additionally, the service offers plenty of evening/night out clothes, but fewer work/professional clothes. Finally, it is difficult to get someone on the phone. They often offer to call you rather than keeping you on the line. You will not receive a call back, but you will receive an email saying they are glad they could help?? The Topanga store is small and only random items. The staff are very friendly and helpful-
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This is my first month with RTR Unlimited. Mt first order was great-arrived quickly and looked good. I kept one dress to wear for a few more weeks and returned 3 items. I had placed 57 items in my "heart" section for easy re-ordering. Surprise, surprise! Virtually none of my items were available and I the items I ordered did not coordinate into a cohesive look due to lack of availability. Presuming this service is not the answer to my fashion prayers.
I purchased two dresses online from rent the runway. The website claimed they were both black. One of the dresses is Navy. I would have never bought it if I knew that. Also, the zippers do not work well. I know that they were prior rentals, but the zippers should zip. I will never do business with this company again.
Their space is clean, super organized and has a pretty good selection of clothes. The San Francisco location is larger, but this place is still nice. I recommend getting the unlimited membership, you get more bang for your buck. The staff are super friendly and helpful which is super nice. There is parking in the mall and its free for the first hour. They also have ipads which you can look up items and to check if they have in store.
Very helpful if you just need a general idea of your style and sizes. Just signed up for an unlimited subscription, and was able to try on items from multiple designers to get an idea of my size. Not too great if you need something very specific. Also had a decent selection of purses and accessories. Returned previous shipment here too. Was seamless! They are very helpful!
I used Rent the Runway for a holiday party this year. I loved that I could have the dress sent to the store instead of my home. I went online and looked through tons of dresses and reviews and picked a blue sparkle number. They will ship you two of the same dress in two different sizes for the same price - LOVE! I picked the dress up at the store and - WOW - what an amazing store. You really must go inside if you can because it's so nice to see everything in person. They had some beautiful jewelry and handbags there that I wish I would have rented along with my dress! I walked in, gave my name, and had my dress in about 20 seconds. When I took it back they just grabbed it and I was allowed to go. SO SIMPLE! I can't wait to rent the runway for other occasions!
I have been using RTR for 2 months — unlimited membership. Not once have I received all of the items I chose. Sometimes I wasn’t even told that some of my items were unavailable; those items just never showed up. I was told I could have discounts for the other issues I experienced, but those discounts never materialized. I told them with plenty of notice to cancel my membership, and I was still charged for ongoing services. My sister has had just as many disappointing experiences with their customer service, and she has TWO unlimited memberships. I’ll let her write her own review and info as to why she is discontinuing her memberships. I am so angry with this company. I have made several attempts to resolve these issues with their customer service representatives. Please just save your money and buy yourself nicer things, giving them my CC info is one of my biggest regrets.
Great concept but I have to say I'm not impressed with customer service response ( I put a request for info twice but never heard from a one regarding my message ) and the website functionality ( every time I reset filters -my size and style of dress - I was looking for it would show me great options but the dresses were not actually avaiable in my size) I ended up wasting 30 minutes trying to find something in a pinch on the site for a special occasion
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