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Resort Real Estate and Rentals at Sugar Mountain

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Banner Elk, United States

staysugarmountain.com
Vacation home rental agency· Real estate rental agency

Resort Real Estate and Rentals at Sugar Mountain Reviews | Rating 3.8 out of 5 stars (4 reviews)

Resort Real Estate and Rentals at Sugar Mountain is located in Banner Elk, United States on 3390 Tynecastle Hwy. Resort Real Estate and Rentals at Sugar Mountain is rated 3.8 out of 5 in the category vacation home rental agency in United States.

Address

3390 Tynecastle Hwy

Phone

+1 8288989746

Service options

On-site services

Accessibility

Wheelchair-accessible entrance

Open hours

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Samuel Norris

We recently rented a property that this management company manages at Sugar Mountain, Reserve II. 1) We called two days ahead to see if we could add a night stay (which the website clearly said the property was available) and the property manager said they didn't have the resources to let us stay an additional night. 2) Check in states 4:00 but we were not able to check in until 6. 3) The water was turned off in the unit (no instructions from the property management company. Had to call plumber to get instructions on turning the water on. 4) Realized later that evening (after a day of skiing) that we had no hot water. Called plumber who said we needed to turn on the breaker to the hot water heater (no instructions from the management company). Had no hot water entire first day we were at the property. Unfortunately due to this property management company, even though the property we stayed in was great, we will not be returning to rent ANY property available from this company.

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Andrew Patteson

Recommended for mountain lodging rentals!

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David Lott

I recently stayed in Bee Branch 20 with a party of two adults and two teenage boys. The entire experience from booking, check-in, through check-out was outstanding. While Bee Branch is an older complex, the owners have done a great job of keeping it extremely clean, comfortable, and in working order. The beds were in great condition, we had hot waters and good water pressure, all appliances, internet, heat, cable TV all worked well. There was plenty of room in the unit and its proximity to the slopes was perfect. You are literally steps from the Easy Street run and lift, and you can even walk across the slope in the morning before opening to buy lift tickets at the lodge. The rental staff was informative, well organized, and professional. I highly recommend RRR @ Sugar Mountain and Bee Branch 20.

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Wes Davis

Overall the place we stayed at was very nice, clean, and catered to our group. My only complaint is that RRR needs to hire more staff. It took them two weeks after our checkout date to receive my deposit back. They could not keep up with the amount of people that rented from them. Everytime I called the office I received a different answer pertaining to the cleaning of our cabin. Customer service also gave me a rude email that didn't not give me faith in their ability to pay me back my 400 deposit.

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