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NewView Eye Center

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Reston, United States

newviewlasereye.com
Ophthalmologist· Eye care center· Lasik surgeon

NewView Eye Center Reviews | Rating 4.1 out of 5 stars (5 reviews)

NewView Eye Center is located in Reston, United States on 12110 Sunset Hills Rd #50. NewView Eye Center is rated 4.1 out of 5 in the category ophthalmologist in United States.

Address

12110 Sunset Hills Rd #50

Phone

+1 7038349777

Service options

Online care

Amenities

Toilets

Accessibility

Wheelchair-accessible liftWheelchair-accessible toilet

Open hours

...
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C

Cecelia Allorto

I just moved to the area and needed new glasses. They charge for things they shouldn’t but I got a good exam. The problem is with their very lacking frame selection and the extremely poor customer service. I need smaller frames due to the prescription. There were only a few to choose from. The office is in the basement so no phone calls or texts would go out. The frames I selected are the most uncomfortable I’ve ever had. I asked to have the nose pieces replaced but they didn’t have anything softer and said she would have to charge me for replacing them! REALLY? Then I had to go back 3 times for adjustments and told her they were very uncomfortable and I wanted to fry something else. Since I used my insurance I was stuck with these. No offer to work with me on a replacement pair. NO CUSTOMER APPRECIATION AT ALL! So I went to Vision Works and bought 2 pairs for cash. While I was there I asked if they had softer nose pieces. They changed them out for me-no charge. I will make sure no one in my family, friends or acquaintances will ever buy glasses from this place-and head’s up-everyone in my family wears prescription glasses and sunglasses. You lost a lot of repeat business due to the unbelievably poor customer service.

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Ann Lereche

Be aware: Joyce, in the billing department, and Darren Jones (identified himself as the owner) are unhelpful and lack customer service experience. They gave me no information despite them knowing I had 3 insurances. I called my optometrist, she asked me to text the Medicare bill and took the time to explain and gave me help. I have cataracts so went to this business for an annual eye appointment expecting to pay a 10.00 copay as I am enrolled in a vision insurance plan. No...due to the cataracts they billed my medical insurance. Medicare only discounted the exam and so I was billed 189.38. Fortunately, Tricare, my second medical insurance paid the bill. I spent the entire day getting to the bottom of this. Dr. Nicholas gave a thorough exam, however her performance was overshadowed in working with the billing department.

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Taylor Carney

I went here for PRK eye surgery. Dr. Griffiths was amazing, as were her associates. I did have an issue (my body, not their work) and they were able to see me same day at the last minute. I highly recommend them for all your eye needs.

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Ever Avila

I must give this practice a 5 Star review. The receptionist were extremely polite and helpful, very amicable. I am so used to physicians front offices to talk about copays before asking any other questions. I was not asked for the copay until after the consultation. On the ophthalmologist, Dr. Nicholas I believe is her name, has a passion for her craft. Extremely professional while at the same maintaining a personal connection to my concerns. She was very thorough and gives the sensation she actually cares about getting to the root of my concerns. She made sure all my questions were answered and felt very comfortable. Definitely will be coming back.

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Denise kelly

After years of disappointing 15-minute appointments with my ophthalmologist, I was looking for a consummate professional. Luckily, I found Dr. Griffiths who is dedicated to working with patients to explore issues and find good resolutions to ensure good eye health. I am happy to take the time for thorough tests in Dr. Griffiths office, and in-depth consultation because my vision is of critical importance.

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