Richmond, United States
7202 Glen Forest Dr #302
N/A
+18043788686
I interviewed several Richmond based agencies to help with the care of a family member who was in Hospice and lived along. I chose BrightStar because they offered more flexibility in a personalized and ever changing care plan, suggestions on the needs of their patient to make him more comfortable and they provided peace of mind while trying to navigate new territory for the family. Their well-trained CNAs were all kind, knowledgeable and dedicated to quality home care. Amy and Jennifer were available 24/7 to help resolve any issues. I am glad I chose BrightStar.
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The caregiver did not show up as scheduled, and the company failed to answer their 24/7 hotline despite multiple attempts. When we finally got through to them, they were not able to provide a substitute, and left our kid without a caregiver for the night. UPDATE: we tried to contact the company again and got no response. One of their biggest promises when we first spoke was that someone would answer their 24/7 hotline when we call, but so far their response rate has been 1 answer out of 30 calls. That is not good for a company that we are supposed to entrust our loved ones life with.
BrightStar is providing health care services to my elderly parents. They provide caring and professional CNAs. They will do whatever is necessary to keep your family members residing comfortably at their home. I highly recommend this professionally run company. They staff good people. They will fix meals, do light house cleaning, even pick up medicines for home bound family members. Its given me tons of comfort to know my parents are in good hands with BrightStar.
Brightstar has been a tremendous help to our family. We didn't know what questions to ask as we were new to this process but Mom needed more help than we could provide. The Hospital rep. recommended a few agencies. I called 3 and BrightStar was the most responsive, professional and Friendly. They are not the least expensive but they are worth it! Mom is at home and happy! It took almost 2 weeks to get a consistent team together and when we didn't like someone, we just called and told them and they took care of it. They go grocery shopping, plan and prepare meals, clean the house, provide assistance and companionship to Mom which eases my mind knowing that she is cared for and not alone. They answer the phone or text messages on evenings and weekends which has been helpful since I work full time and am not available during business hours. the experience has been great! Thank you, BrightStar!
Deli
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