Richmond, United States
411 N Harrison St #1
$$$
+1 8042041844
N/A
No-contact deliveryDeliveryTakeawayDine-in
Good for kidsHigh chairsToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
Comfort foodHealthy optionsLate-night foodQuick biteVegan optionsVegetarian options
I honestly don’t like giving a lot of places 5 stars but this restaurant well deserves it. I have never really heard of fast food hibachi styled food before so the concept of it all is interesting. They have a well diverse menu with many options for a reasonable price but the thing that puts this place over the top for me is its constant efficient customer service. I have lived around this restaurant for almost a year now and have frequented it many times and I am never dissatisfied, never disappointed, and never feeling like my money was wasted. They did a wonderful job adapting when the pandemic first started and it seems like they are constantly evolving on how they do business. Definitely recommend to anybody for at least the one time.
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Well, if I could've avoided the clean up on aisle one, I would've been able to provide a picture of my Vegetable Hibachi. This is how they packed my food. I would definitely suggest taking the time to make sure the tops are secure on the sauces before packing; especially since there is an additional cost for extra sauces. The food was good.
I've ordered from Hibachi Box for years now, and while not every order can be absolutely perfect, this restaurant cares a lot about their customers and I really respect them for it. In particular, when I experienced an issue with my order, the restaurant cared to offer to fix it for me on their own volition, which really speaks to the quality of the customer service of the restaurant. On top of that, the food is great and flavorful and has a lot of combinations for customizing your order so that you can find what you like. The delivery times are also quite reasonable. One edit to this review, I do find the lack of an actual contact phone number to be somewhat of questionable choice, but the Support button on their webpage (which isn't actually a "live chat" button) is actually more responsive than you'd expect as long as you submit your support request during their open hours.
Ordered for delivery around 5:10 pm. Estimated delivery time of 6 PM. It's not 7:15 and no word on my food. As another reviewer mentioned, calling the number they give just states that they are only doing orders online and has no option to actually talk to anyone. I submitted a ticket through their online support, but haven't gotten anything in my email yet. Do not order for delivery through the website or app. It's better to order for pickup, because at the very least if something is wrong you have some one to contact about it. Update: I've received a response to the support ticket stating that their system is having issues and that my food would be out asap. It's now 8:45 pm and haven't gotten any updates. Order status just sits at "processing". The charge already processed through my bank. I responded to the ticket asking to cancel the order and just get a refund. Will not be ordering from here again.
Great restaurant overall. The food was absolutely phenomenal and they give you so much food for the price. The average meal is about 10. Minus one star because the tables were not cleaned. Nothing against the food. I'm definitely coming back.
This place is one of my favorite. I have never been disappointed. Food always hot and on point!!! When I want hibachi to go this is my only place .. I hate the parking though so hard to find a spot especially in rush hour .. but no complaints whatsoever with the food and service !!
Got delivery with my friend and we both got steak hibachi boxes with noodles and rice, and OMG I am obsessed! My friend has had it before and recommended I try it, and it did not disappoint. The delivery was super fast too.. I will definitely be ordering from here again, food was hot, tasty, and the portions are out of control for the price!!!
While they are not dine in anymore the food is still quality. Though the proportions may not be as great as they used to be it is still delicous and they are very fast with ordered. I have never needed to wait when I ordered 15 minutes ahead. Pick up is also very quick and easy. I enjoy ordering here.
Deli
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