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Lexus of Richmond

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Richmond, United States

lexusofrichmond.com
Lexus dealer· Auto body shop· Auto repair shop· Car dealer· Used car dealer

Lexus of Richmond Reviews | Rating 4.3 out of 5 stars (8 reviews)

Lexus of Richmond is located in Richmond, United States on 9703 Midlothian Turnpike. Lexus of Richmond is rated 4.3 out of 5 in the category lexus dealer in United States.

Address

9703 Midlothian Turnpike

Phone

+1 8042079871

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible seatingWheelchair-accessible toilet

Offerings

Car washOil changeRepair services

Open hours

...
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T. Rogers

Any time you purchase a car not from the original dealer they will always give you a list of things to fix, it happened when I had my BMW. However, Lexus is a dream car back from when I 1st knew about cars, therefore, I have to treat this car like a Million Dollars and make sure the work being done is #1. This location I heard about from close friends and family. They treat you like royalty. Tell you not only the bad but also the good and make you feel like you've done a good job by owning their product. They stand behind the work. Document and provide copies. Feed you and make sure you stay hydrated. The environment makes you feel like your in a star lounge and you're automatically at home and comfortable. Therefore, I recommend this location, brand and dealership for all your car buying and services needs. I will return and agree on their honesty and integrity. I put them to the test and they past. Glad to be a Lexus owner and glad to join this location of professionals of class and excellent customer service.

D

Daniel Slagle

In and out for service in less than 45 mins AND they tidied up and washed the car. Got to relax by the koi pond while drinking fresh ground Starbucks coffee for free.

B

BLAIR

Taking my 5 stars back. I just got pulled for a bulb being out. I checked and Lexus NEVER fixed the bulbs! I paid 100s of dollars for light bulbs that were never installed. Yet Lexus claimed I needed those lights to pass inspection. They put the sticker on my car but didn’t fix the stuff I needed to pass. What else didnt they do that I paid for? I will be speaking with a manager tomorrow! Highly disappointed. I wouldn’t think a place like this would rob me and not even fix what I paid for.

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Steve Boschen

Bought my 2020 ES 350 F SPORT here last summer and I, just recently, had it in the service department for it's first 5000 mile check up. Everyone, right down to the valets are friendly, knowledgeable and helpful. Lexus of Richmond has won me over "Big Time". Also, a big shout out for my salesman, Rick Fox. It was, truly, a marvelous, seamless purchase process. Thanks to all of you.

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tee bone

The best car service in Richmond!

B

Brian Newton

My family had a super positive buying experience recently with Lexus of Richmond. Robert Norton was our sales consultant and he worked with us on a price within our budget for a pre-owned NX. Even when I didn't expect to hear back from him on our price counter offer, he came back to us and said we value your previous business and this is what we can do on the price. Amazing!!! We are thrilled with the NX that we purchased from Lexus of Richmond and it's probably one of the best vehicle buying experiences that I have ever had. Thanks Robert and Lexus of Richmond!

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Trella

Exceptional customer service. I needed a loaner until my car was ready recieved one with no problem.

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Alicia Lacy

Margie Himmelstein (Sales & Leasing Consultant) at Lexus of Richmond is simply amazing! I could not of asked for a better person to walk me through the process of buying and trading my vehicle. From beginning to end, she is beyond detailed and will make sure everything is correct and you are happy. Thank you to Margie and the team at Lexus of Richmond -- I will absolutely recommend and use again!

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