Richmond, United States
1407 Cummings Dr
N/A
+1 8042387511
Repair services
I’ve always had great customer service with this company. Very professional and friendly. Answered all questions and left the place so clean you wouldn’t have known any work was done. Highly recommend.
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The technician who worked on my job was very polite, professional and pleasant to work with. I have nothing but good things to say about him. A capacitor was installed as part of the work, and I was charged 292 for this. After the installation was done, I did some research on capacitors (I should have done the research beforehand!!) and found that this price is near the very high end of the range for this service and this part. So I was not very happy about that discovery.
While M&S have done a nice job with our water boiler, the tech that came to fix our shower handle cartridge had no idea what he was doing. He said that the Moen brand needed a special key to unscrew. He spent no more than 5 minutes in the house. Turns our Moen doesn’t need a special key. A quick google search told me what hex key I needed (very standard) and within 30 minutes all was removed and replaced. Pretty disappointing and it felt like the tech just wanted to go home and not work.
My technician arrived near the beginning of the scheduled time window for service. I initially called about 3 issues, 2 of which were connected. We looked at the problems together with him explaining everything along the way and decided on what was best. He was very knowledgeable and took on the job involving several complexities with a great attitude. Although the total resolution costed more than I guessed (as an amateur of course) it seemed reasonable as he explained the entire undertaking. Overall I was very pleased with the end result.
I took a family member there for their Halloween decorations.
Deli
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