New York, United States
535 Madison Ave
N/A
+1 2127581060
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible entrance
Great selection of premium aluminum luggage. It’s expensive but it comes with 10 year warranty, so if you internet on using for a while then it pays for itself. I, personally, intend to travel the world with this baby. I’ve bought Cabin Plus, although I was warned that it’s oversized and airlines could refuse to let me carry on this bad boy. I took the risk and it paid off. I was not asked if it’s too big. And I’m sure you are assertive enough they won’t question you.
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One of the best retail experiences I have ever had. The staff there, and the store manager Alyssa, were so gracious. I will definitely be back to buy more!
The luggage is great. High quality and lightweight with a good warranty of five years. This location will do repairs. There is a high price but I feel it is almost, just about worth it. Helpful and friendly staff that try to upsell but it's not obnoxious.
This store is impossible to reach by phone! I’ve tried to contact over 2 weeks because I needed to arrange my repair and could not get through. After spending a few grands on suitcases I would expect they pic up the phone in the store sometimes. I went ti the store and told them and they just said they know. The phones not working properly and that’s it. I MEAN ... POOR POOR POOR SERVICE and attitude. I regret to have invested into this company my wheels of the suitcases keep breaking and I have 2 repairs a year minimum. So a store that doesn’t care for their Customers after they’ve paid. Bad bad bad
Perfect service for all repairs for your Rimowa luggage. Fast and friendly service
Great store to see pretty much the full Rimowa product line. You can purchase their products here or just use it as a showroom in case you purchase these fine cases elsewhere. This luggage isn't cheap, and it is priced accordingly. I own a few of these that get used for travel. Typically get shipped ahead for me and then shipped back upon departure via FedEx. My Rimowa case does a great job of protecting the contents. It does get banged up quite a bit, but so far it has held up. Hot tip on these. Get the sizes 29" and up if you want to travel with a suit. They have a garment bag that fits in the case and it holds your suit and acts as a compression side for the contents. You can see these at the store and they are pretty cool. Usually I'm taking a suit (or at least a blazer) with me and this system works very well. Even if the suit is in there for a few days during shipping it comes out in good shape. At the very least all it needs is a quick press and it is all good.
They should offer or give ones suitcase a shinny buff when in for repair like BMW or Cadillac do.
Came in for a repair after a wheel separated from my Topas under warranty. The wheel was changed promptly and free of charge and the employee even offered to take in the case for further examination. I declined as I was in a hurry. Overall a pleasant and quick experience (in and out less than 5 minutes) but then again the luggage is fairly pricey so this is kind of service should be expected.
Deli
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