Rio Rancho, United States
204 Industrial Park Loop NE
N/A
+1 5058928869
I highly recommend JPR Gravel. The customer service was outstanding, Daniel and Myles were total professionals who provided quick service to all five customers who were there at the same time. Daniel was literally running from one customer to the next and Myles was there with the loader providing quick service. WOW, what teamwork, they were awesome!!! We will definitely be back. Pat and Cindy
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The service at the window was polite and helpful. I ordered 10 tons of rock and it was delivered quickly and right on time. The delivery man was very nice, and put the rock right where I asked with no problems or complaints. Unfortunately there was A LOT of dirt in my order. I think at least 25% dirt. I called to complained and spoke to Yolanda. At first she was a little hesitant and said I should expect dirt in my load. I sent photos, and she did call me back after a day. She agreed to send me 2 tons of replacement rock. This made me happy, and I ordered an additional 4 tons of a different rock in addition. The new rock and replacement rock were also delivered quickly by very polite and friendly drivers. Unfortunately, when I looked at my receipt, I had paid delivery for the new rock (not a problem) but i had also been charged half delivery and fuel surcharge on the replacement rock. This is more than half the cost of one ton of the rock. I called and talked to Yolanda again. I said i didn't think I should have to pay delivery for the rock she didn't deliver with my first order. She didn't agree but said she would call me back. She never did. The money is not the issue here, it is only 32.90. But I don't think this is good customer service. I think it would be worth 32.00 to provide excellent service. I'm sorry I don't know the driver's names, or I would give them both Kudos. I want to thank JPR for the response to my review, and appreciate your giving me a discount on my next order. I also want to thank Yolanda for calling me and apologizing and giving me a refund on my delivery fee on the replacement rocks. I have upgraded my rating.
So I had a problem with JPR. Long story short they acknowledged and respected my perspective. JPR is also taking measures to insure future problems are prevented. It is a good sign when a company cares about its customers.
Entrance notice needs to be shown, very confusing on which side of the building is the main entrance. Their sign outside their building is very faded, a little difficult to fine.
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