River Forest, United States
7369 N Ave
N/A
+1 7084563232
Toilets
Wheelchair-accessible entranceWheelchair-accessible toilet
Dr Frame was very nice and thorough, and put my daughter at ease during the exam. However, the two ladies on staff in front of shop were aloof and minimally helpful. Next to no help in selecting frames, and so cold in contrast to their demeanor with other customers. We didn’t get a printed receipt or prescription, as the staff seemed intent on rushing us out of the store despite our attempts to be friendly, there being no other customers and the store not due to close for another 90 minutes. We will not return nor recommend Family Eye Care.
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This was our first time at this location. My daughter needed an eye exam for kindergarten so we decided to try this place out. The office is very clean!!!! The staff is very friendly, helpful, and informative. My daughter and I were provided with excellent service. Christina was very kind and helpful. She made my daughter’s first experience at the eye doctor easy and fun. My family and I will continue to come here.
I saw the doc for a corneal abrasion (ouch) on a Saturday and he wrote me a script for antibiotic eye drops. The script never went through to Walgreens though when I called. They also handed me a paper copy of the script but never told me that was an actual script (I thought it was just a receipt/ photocopy since the doc said it was being sent in electronically). I called the office immediately but they were closed so I left a message on Saturday afternoon that my eye hurt and I really needed him to send the script in. They had no emergency line. No way to reach the doctor. Monday came and the doc never called back. When I called the office Monday 10 am the front desk woman said to wait until 2:30pm to speak to the doctor about him resending the script to Walgreens when he was done with all of his patients. She then informed me the paper I recieved was a script and I can take it myself. So, after waiting all weekend for a response from the doc with a corneal abrasion I will be going to Walgreens today with my three kids in the middle of a pandemic with a script, waiting, then back again to pick it up. Good thing I never threw out that paper! Let's hope in the future they get an emergency line for people to reach the doc when they need him and not have to wait a weekend and then until the end of the day on a Monday after every single patient has been seen. 3 stars because despite this bad experience and service the staff was nice while I was there and the doc seemed good - but sadly I did not get the care or communication I needed.
Christina at the front desk was great. She was friendly and professional. Also, the office does a great job with leaving room to schedule last minute appointments. I called to make an appointment in the morning, and was scheduled to be seen in the evening of the same day. Dr. Frame was friendly and thorough. I would strongly recommend them!
Been going here for about 4 years or so and always a pleasant experience. The staff is very friendly and Dr. Frame is a rare, personable doctor. He explains things very clearly and never makes patients feel like they’re uneducated for not knowing certain things (I’ve had horrible docs do this). The new office is beautiful and always very clean and organized. They definitely make it feel very homey from the cozy office to the family focused conversation.
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Wheelchair-accessible entranceWheelchair-accessible toilet