Roanoke, United States
5151 B, Starkey Rd Ste B
N/A
+1 5407720411
They have worked really well with me and my husband every time. Never had any problems with them
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Worst patient care ever.I was getting my oxygen through a different company when my oxygen requirements increased and this company didnt provide tanks which i was using a portable concentrator that didnt provide enough. I am also using a non invasive ventilator, the Trilogy. That i got through Med Inc.with whom i was totally satisfied with their patient care,highly recommend.I applied for a co pay waiver with Apria and was told only if i got my Trilogy from them. So i did and now i regret it Ive seen my \ respiratory therapist \ maybe twice and only after many calls to the office. I will be pursuing a different provider and will tell anyone that asks or will listen that Apria is a joke!
Do not use this company under any circumstance. It was a nightmare to return equipment. I have been harassed by this company by phone daily and they refuse to send me a final bill in the mail. When you call their customer service, you are hung up on repeatedly. When you reach out to customer service via email, you get no reply.
They are so poor its hard to explain. Been waiting months for supplies. They tell me they have been shipped and i dont receive. Call them back and for the 3rd time will say they need info from doctor. Doctor says they have sent info. Trying to change suppliers, noone could be worse. Terible at returning calls. Completly useless.
NEVER AGAIN This has got to be the worst health equipment provider out there. I didn't have the option to choose the one I use. But the billing department is horrible. They send me a 20 page contract to sign and return with the fee they charge after insurance and want me to include my credit card information and an approval to bill it for any additional charges that accrue during the duration of our agreement. When I didn't return the contract, they started calling me, Three times a day , even after I submit the amount that my insurance company advised me to send. The bill amount changed five times in two weeks and even my insurance company said they were submitting the bill to them incorrectly. Apria would tell me the monthly charge and then when they would call a week later, the charge went up because they would add additional equipment rental to my bill. This company has to be under a microscope by now by insurance companies and Healthcare facilities for improper billing. When my dealings with them are done on this venture, not only will I never deal with them again, but I will definitely let everyone else know how shady and dishonest they do business.
Deli
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