Roanoke, United States
3570 Electric Rd
N/A
+1 5407747727
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Easy purchase with some of the best equipment in the industry per my research and yes I over analyze! Delivery guys were friendly and knowledgeable and delivered with no incidents even in 4 inches of snow!. Top notch electrician they work with that was very reasonable and he and staff did clean work. Definitely recommend these guys.
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We absolutely love the staff at Water by Design and we adore our new sauna. They were in constant communication with us through the ordering process, installation, and they've checked in with us to make sure we're satisfied. Nothing but positive things to say about this company and their products!
We are very pleased with our beautiful hot tub . All of the staff at Water By Design were extremely helpful and courteous. The gentlemen who installed it were very good and explained everything about it's maintenance. The electricians were very nice and very quick to get the hot tub hooked up. The whole staff worked very quickly and professionally. Thanks to COVID, we had to wait longer than we wanted to get the tub, but it was worth the wait. We are happy we chose Water By Design and will definitely recommend them to our friends who are looking to purchase a hot tub or swim spa.
From the first visit at the showroom to now enjoying our awesome Hot Tub, the experience as been nothing shy of amazing. Mark, our salesman, answered every question we had without hesitation and exceeding our expectations in customer service. We did shop around for weeks and I can say we made the right choice. Once delivery day came everything went as smoothly as they told us it would. The delivery guys were very professional and had all the right equipment and made it look easy. They told us everything we needed to know when it came to the chemicals and start up. We are now enjoying our hot tub without a single problem or issue. Great job Water By Design!!! Josh
Mike and his crew showed up this morning on time and went to work right away to install our hot tub. We had a tight fit and they made it work. The guys were professional but friendly and positive. The nice thing about WBD is that other than the electrician the hot tub comes with everything you need even the disconnect box. Speaking of the electrician, WBD coordinated an electrician Ron who came right after the tub installation. Again Ron and his assistant were knowledgeable, professional and friendly. They hooked us up in a couple of hours. WBD still owe us a couple of robes but we are very happy with their service so far.
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