Rochester, United States
2550-2600 W Henrietta Rd
N/A
+15854242120
The Service team is AMAZING! They are always jam packed but always seem to have the job done before expected...Covid has impacted part availability however,,,, Laura the service manager 99.99999% of the time pull a rabbit out of one of her MANY hats. I am so thankful for the team at Cycle Stop that when we move to Connecticut we will be bringing the bike 4 hrs for servicing! Always done right!
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I purchased a Yamaha today i love it thank you
I was interested in a particular model bike that turned out to be far harder to find than expected. After searching multiple dealers in my area I expanded my search and landed at cycle stop. Living more than 5 hours away the staff was great in setting me up for success from a distance. Nick from sales and the sales manager Jim were both awesome. The process was quick and painless. Jim even helped make sure I was prepared for a safe journey home. Shout out to the merchandise sales staff as well. You were all awesome.
While the entire purchasing process was actually pretty great, dealing with them after purchase was a complete nightmare. I bought a used bike with 14k miles. I took it just as they were closing on a Saturday. I was given a 30 day warranty, and began having problems immediately. When I reached out to them, I was told they would get back to me within a few days. It was 3 weeks before I actually got to talk to someone about my issues. At that point, I was told they would schedule a time to get me in there and address my issues. When I got there, all but 2 of my concerns were ignored. As I left, I was told that the service manager had to reach out to Harley about one of the concerns, and she would be calling me Tuesday to let me know about that, and set up a time to get me in for the only other issue they were addressing. Tuesday came and went. I called that Thursday and was put on hold forever, and eventually hung up. When I called back, I was able to talk to the sales manager who got me to the service manager. Very long story short, 3 months after buying the bike I was given the option to BUY a rear tire at a discount. When I declined, I was given a tire to put on myself. None of my other issues were taken care of. I will NEVER step foot in this dealership again, nor will any of my brothers.
Decent selection of bikes, wish they had a little more in the way of apparel and protective equipment.
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