Rochester Hills, United States
2575 S Rochester Rd
N/A
+12486569690
Everyone at this store is incredibly helpful and polite. We booked our wedding with a different location that ended up closing and the transition was very smooth and they stepped right in to help. All our guys got their suits on time and despite a few fitting issues initially everything ended up perfect. Pricing was reasonable also!
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Very professional
Great Job! The whole staff was awesome! Will highly recommend President Tuxedo for all occasions. The staff was very attentive all every. No one problem. Nice Job to all employees. Thank you!
Went there to get a tux for prom. People are nice and helpful. I gotta say, not a bad place to get something nice there
Very communicative, friendly, and accommodating. Always kept us in the loop for all information and flexible with our choices. I would absolutely come here again and recommend them to my friends who have upcoming weddings!
The first store we booked through closed. Our transaction was moved to this location. The transition to the Rochester store was fairly seamless. They did a great job picking up where we left off with the previous store. However, my husband was supposed to receive a free suit for booking through president tuxedo and never received it...we had to call and follow up to ask them about it. They told us it would be in within a month or two but they would call us to let us know. They never called us back. Just tried calling them again and they seemed to be unaware of what was going on, told us the suit was backordebac and could make absolutely no commitment for when it would come in or when we would get a call back. Ridiculous considering this was one of the biggest selling points for us booking through president tuxedo. Several of the guys in the wedding also mentioned their suits did not fit right. Apparently our next phone call is to corporate.
My wedding date was set for September 2nd of this year. I initially went through President Tuxedo at Oakland Mall. The folks seemed nice and I was able to get everything I needed. Fast forward until a few months before the wedding. My groomsmen had started to receive their suits but I had not. I called on two separate occasions and even made a trip to the Oakland Mall store. All three times, I was assured that my suit had been ordered. Come to find out, it had not been ordered. Never ever go to the Oakland Mall location. I decided to call another location and lo and behold, I ended calling the Rochester location. I ended up speaking with Bridgette, the Store Manager. I voiced my frustrations and concerns with her and immediately she jumped right in to rectify the situation. All of my groomsmen were able to get their suits and my wedding went off without a hitch. Kudos to Bridgette for the way she handled everything. This woman deserves a raise.
Bridget and staff were very informative and friendly. The suits for our wedding were perfect! Love them!
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