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James River Equipment

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Rock Hill, United States

jamesriverequipment.com
Construction machine dealer· Construction machine rental service· Drilling equipment supplier· Industrial equipment supplier· Tractor dealer

James River Equipment Reviews | Rating 4 out of 5 stars (5 reviews)

James River Equipment is located in Rock Hill, United States on 380 N Anderson Rd N. James River Equipment is rated 4 out of 5 in the category construction machine dealer in United States.

Address

380 N Anderson Rd N

Phone

+1 8033251555

Service options

Kerbside pickupDeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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Teri Tadloclk

We called to check on the warranty regarding the seat on our lawn tractor. The seat has a split on the side and is only 2years old, with less than 45 hrs. on and is kept inside when not in use. We were told we would have to bring the seat in and have it sent to John Deere for them to make the determination if it would be covered under warranty, because \We are not John Deere.\ Huh? They sold as the mower as a representative of John Deere, and they happily took our money representing John Deere and their product, yet they aren't willing to stand behind said product when there is an issue? That is very poor business and I would think twice before ever purchasing another product through. Jame River Equipment and possibly even another. John Deere product period. UPDATE: I am pleased to report a manager named Ron called my husband shortly after my post. He and my husband spoke today and our issue was promptly resolved. James River is going to stand behind the warranty on our mower, without the extensive hassle and delay we were led to believe would be involved. We are very pleased and satisfied with the outcome. I do believe all employees dealing with customers should be fully cognizant they are representing their company and their reputation. The young lady my husband spoke with, may have not been fully aware of how to deal with the situation; in which case we wish she should have consulted with someone more familiar with warranty and replacement. Thank you Ron and James River. We truly appreciate your restoring our faith in you and great customer service.

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Bryan Runyan

I took my 636M mower in at closing on a Wednesday evening. It was leaking fluid near one of the back wheels. I also requested that the oil be changed, sharpen the blades and check the air filter. I have a small lawn service with about 40 clients and this is my only true commercial mower. I called Thursday afternoon and was told a part was in order. Called again Friday morning and the part had arrived. It was ready early that afternoon. I was able to finish my lawns on Friday with ease. Great service with a quick turnaround. I’ll be buying more products from these guys.

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Chris Berry

Talk about Team Work. I've had buggies from other brands for decades. Think about brands that started with four-wheelers. They drove me crazy when they decided to need the service department, again, and again. Way more unreliable than I care to admit. So I decided to get a side-by-side with tractor roots! Once that decision was made, Clint in Rock Hill told me he had one at their Salisbury location. Wanting to make sure it's what I thought I wanted, I drove there and met Dave. The XUV835R was better than expected in many ways. Dave let me take a spin in it, and literally within a few days, Clint had it equipped with my extras and ready for delivery. Thank you guys! This is my first John Deere!

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Ken Taylor

Very disappointed I ordered a very expensive part and picked it up then installed it to only find out that it had to be programmed which I was not told that and so I will have to pay them to come out to program it at another expensive cost. So no I have a 1600.00 part I can’t use and a no return if the box has been open that I wasn’t told about but how do you know if you don’t install the part lol so yeah not happy at all.

B

Bryan Campau

Excellent service and communication. They picked up my mower, fixed an issue, and added a mulch kit for me. I will definitely use them in the future.

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