Rockford, United States
2885 McFarland Rd
N/A
+1 8153159891
As long as your family member doesn't cause any issues and they do not have to give any special care to them, it is all good. They will look for a new location to move your loved one to if they don't want them there any longer! They do not seem to staff or monitor the residents well enough.
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Mom has been in 4 different places, and The Atrium is the only one she has called “home.” She enjoys the frequent social activities, and she looks forward to being with the many new friends she has made. The staff treat her with respect and caring, and they welcome family members as part of The Atrium family. We couldn’t be happier with our decision for Mom to live there. The dietician plans nutritious and delicious meals and snacks, and Mom loves the food! The Atrium is a relatively small facility, which meets Mom’s needs perfectly. It is also more affordable than any of the other places Mom has lived or that we visited. Frankly, I don’t know how they do it, but we’re really glad they do. There are times when the staff are quite busy with the residents and are therefore unable to answer the phone, but someone has always replied to our phone messages as soon as they could. Personally, I appreciate a staff who put residents’ care above phone calls. I also appreciate the staff’s integrity and transparency. Is The Atrium the perfect place for everyone? I don’t know. But it is the perfect place for Mom, and it is the best-kept secret in Rockford. Thank you to everyone at The Atrium. We are grateful.
Where do I start with this place? ...Well my biggest issue is that there were times that I would call and no one would pick up the phone, but not just that they have a message that basically will \Ok\ their not picking up a call during regular business hours because they are \assisting residents\. I have even I called once with noone there to answer, and then again 15 or 20 minutes later with noone there to answer the phone so my question is since when are receptionists assisting residents for 15-20 minutes? And why would you think that I would trust that you would have a system in place to actually be responsive to my relative if there is not even a good enough system in place that would not require a voicemail disclaimer for not answering phone calls? My second issue is that on the rare occasion that someone would pick up I was constantly given the run around. One particular lady was very off-putting by her loud manner of talking on the phone and at the same time she came across as a little snobby. The way that she talked to me indicated she was either the Administrator with absolutely no phone etiquette or a receptionist that acted as though she was in charge either way we will not be using this their services and feel that others need to be aware of how their business is being conducted.
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