Rockville, United States
375 Derwood Cir Ste D
N/A
+13014244869
This company tows legally parked cars knowing it takes a lot of time and energy (taking them to court) to dispute them. They are a predatory towing company and need to be held responsible. They take a picture on the scene before they tow to prove you don't have a pass. The thing is, a picture is 2D and if you take the pic at certain angles, they can say \your pass wasn't visible\, when it clearly was when you walk up to the car and just look at the dash in person. Everyone I've dealt with within the company exhibit very low ethics/moral, showing complete awareness and yet no concern that they are stealing from a whole lot of people in the county. We had a cop come to prove they towed our car illegally, but once they have it on their lot, the cops can't do anything unless we take them to court and then, the cop was more than willing to help explain they towed our legally parked car.
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My vehicle was towed from in front of my house where I have lived for over 20 years today January 15th at 5am! I tried to explain that my windshield was just replaced and they placed my parking permit in the dash of the windshield and didn’t hang it back on my rear view mirror. The pass was still clearly visible and they towed my vehicle to make a quick 150. When I explained in detail, the manager Melissa no last name laughed and said well you have your Jeep back now and I have my money. As we walked up to my Jeep she could clearly see the permit sitting in the dash and still refused to do the right thing. I took video and pictures that shows overwhelming proof and I have security video of the tow truck driver walking around my vehicle taking pictures. There is no way with that driver walking around my whole vehicle and not seeing that pass. I’m putting Big Tow on notice that I am going to sue for predatory towing.
Frigged up and got my car towed, lady at the front desk was super nice, besides having my car towed id say good expirence overall
They are crooked, they try all they could to hold on to your property, so they can increase the cost. Plus they are extremely rude over the phone and inperson. They ask unneccesary questions, as if they are law enforcement. I would never reccomend or use the Towing company ever.
Very rude guy and the prices he changed them cause he claims those are doubled up due to the virus. What a way of making more money
Deli
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