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Rockwall Chrysler Dodge Jeep RAM

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Rockwall, United States

rockwalldodge.com
Auto tune up service· Jeep dealer· Mechanic· Oil change service· Truck dealer· Used truck dealer· Automotive And Vehicles· Chrysler dealer· Car dealer· Dodge dealer· Used car dealer

Rockwall Chrysler Dodge Jeep RAM Reviews | Rating 4.3 out of 5 stars (5 reviews)

Rockwall Chrysler Dodge Jeep RAM is located in Rockwall, United States on 970 E Interstate 30. Rockwall Chrysler Dodge Jeep RAM is rated 4.3 out of 5 in the category auto tune up service in United States.

Address

970 E Interstate 30

Phone

+1 4692648941

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible entranceWheelchair-accessible toilet

Offerings

Car hireCar washOil changeRepair services

Open hours

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Eric Hawkins

I really appreciate how much Chelsea the service representative went the extra mile to make sure all my needs for my vehicle were met. Chelsea exemplified what true hospitality and customer service is supposed to be like. Today I had one of the best automotive service experiences when I took my vehicle to get an oil change at Rockwall Dodge today. Please keep up the good work.

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Anna Coventry-Arredondo

EDIT: Thank you, Lloyd. Such a stellar response to adversity truly shows first-class ethics! It's no wonder people speak so highly of your team. ORIGINAL: Nothing like reading good reviews and wondering where all those people were. The service department provided little to no customer service. I understand repairs don’t always go to plan, but this was for a known Jeep recall, not an actual issue. We called in advance, made an appointment, gave VIN numbers, and double checked timelines. We were told it might be ready Saturday, otherwise it would be Monday. We made sure work schedules allowed us to be down a car for the length of time needed. On Monday we had to call to check the status, no one reached out. That’s when we were told the parts had only been ordered that morning. The parts they knew they would need, for a VIN number they had been given, for a car that had already been there for over an entire shift. We were told it would be ready Tuesday. Spoiler: it was not. The only redeemable customer service move they made was getting us a rental at an Enterprise that’s actually close to us. And even that took the kindness and compassion of Carey, as previous representatives had preferred to argue and belittle. (Thank you, Carey!!!) When we did walk in to get it, the salespeople ignored us completely. It was pure luck that got is there just as the service department closed, only to find they neglected to send the paperwork to the front desk. Turns out, they had lost the paperwork entirely. It took 3 different people to find it. When we got the keys to get it (no need for anyone else to get it, it was right there), we found it entirely unlocked. We will not be returning.

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James Dunbardo

The service at Rockwell Dodge is exceptionally good. Michael Gunter's care for my vehicle and communication with me through the whole process is exceptional as well. He is my go to guy for service on my truck. I will always come back to Rockwell Dodge for my service and when I'm ready to purchase a new truck, I'm sure to come there for that as well.Thank you for great service and thank you Michael for going above and beyond your duties to give me great service. Your loyal customer, James R. Dunbardo

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Lana Milsap

Highly recommend. I had a great experience buying my dream Jeep Wrangler. I didn’t feel rushed or pushed into anything and I was offered what I wanted for my trade in. They worked with my not so stellar credit and got me exactly what I wanted in the payment range I wanted. The staff was so kind and upfront about everything. I drive over an hour because of their great Jeep Wrangler selection and I’m sure glad I did!

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cecil White

I cannot overstate the level of anger and disappointment I have every time I come here. My wife was tricked into prepaying oil changes and service that was set to expire nearly at the time we even realized we had them. The service department is frequently many hours behind, even for a basic oil change. To top it off, I was waiting in line to check in for a service appointment and leaned against a razor sitting on the window sill. I will never come back once these prepaid services are used.

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