Rockwall, United States
760 Ih-30 East
N/A
+1 9729617950
Wheelchair-accessible toilet
Had Destination AT2 tires on my f150. Picked up a nail, replacements are on national back order. Instead of just putting on a temp replacement and having me come back a month or two later, they BOUGHT a replacement from a competitor's stock at retail, and put it on my truck. Jake, Nicole, and Aleksandra are awesome, and have always gone the extra mile for me, no pun intended. Can't say enough about the quality of the product and the service here.
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Thanks guys & gals! You got me back on the asap. So appreciated your help.
This place right here deserves WAY more than 5 stars. Damian from the second I came in was quick to assist me with a cylinder misfire issue which we later found out was due to a broken distributor cap, Joe and all them guys in the garage are absolutely amazing at everything they do and will make sure to keep you informed and comfortable as you wait. Unfortunately I didn’t get to catch the two names of the Front office workers but they were also very helpful. I tell y’all what if they keep it up, I may just have to drive a bit out of my way to get something fixed, but I know that it will be done right and professionally. Thank again y’all!
01/17/21, on a Sunday I took my Lamborghini Huracan For state inspection, I am extremely picky of who goes around my car and who goes inside my car, I got with the store manager Aleks, she accommodated all my needs, she understood 110% about the liability of the car, I would highly recommend if you ever need a state inspection, tires, oil change or any repairs to go see Aleks At firestone in Rockwall, from this point on they have my business, very customer attentive and accommodating, thank you very much Firestone
If I could score this store less than 1, I definitely would. The store manager here was very surly, confrontational, & aggressive. When I tried to calmly discuss with him their policy of tire rotations & how they only do it under certain treadwear conditions without prior notice to the client that of that arrangement, he went off. Then to top the day off, when I requested my tire lock back, all the staff insisted it was in the console of my car. I went back to my car to make sure I didn't overlook anything but it just wasn't there. After going back & forth with them that I couldn't find it, the service repair guy found it in his pocket. HORRIBLE EXPERIENCE ON EVERY LEVEL. I SURE AS HECK WOULDNT LET MY WIFE GO HERE & DEAL WITH THIS BULLY STORE MANAGER!!!
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