Rockwall, United States
3142 Horizon Rd #200
N/A
+1 9727711794
Toilets
Wheelchair-accessible toilet
I used to love Rockwall Pediatrics and followed Dr Tammy Green from Wylie. Unfortunately due to the lack of customer service and common sense we have just switched to a new doctor. I would give Tammy Green a full 5 star because she is amazing!!! I will dearly miss her.
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***This place is now North Pediatrics*** If I could give this place less than one star I would because of the front desk staff. Dr. Hedyati is GREAT. I have never had a problem with this place until my son tested positive for covid. The last time he was seen was April 2020. In June 2020 they switched the practice name but EVERYTHING else stayed the same. I called shortly after I received the notification of the name change and was told that we were all set and there was nothing I needed to do on my end, and that they would see us when my son turned 5. So when we received my son's covid results I called the office to get advice on the things I needed to watch for with him having covid. The girl at the front desk proceeds to tell me that my son is not a patient there because he had not been seen under the new office name and that they could not give me advice. No one informed be that he needed to be established under the new name, had I been informed I would have brought him in for a random visit within these last 6 months. Then I'm assuming a nurse got on the phone and said \well you can bring him after he's done being sick\ SHE DIDN'T even offer a tele-visit and then suggested I call a nurse line. ONLY after I told her how IRRESPONSIBLE this was of them during a GLOBAL PANDEMIC did she apologize (half-a**ed). Please please if you can try other pediatrician offices this place is dangerous.
I would give zero stars if I could!!! They NEVER answer the phone. I always come early and never get seen until at least an hour after the appointment time, than you wait another hour in the room just to see the dr. Half the time it is not the assigned dr but just a random dr. The ONLY good thing about this place is Tammy Green. She is the absolute best dr around, but they have the worst practice here now. This place has been going downhill since it switched from wylie pediatrics. Will not be returning.
Been calling for 3 hours good luck getting your kids looked at.idk maybe all day lunch who knows.
Doctors are AMAZING! BUT, the front desk workers are TERRIBLE!! Get ready to battle if you choose to use Rockwall Pediatrics as your child’s primary.
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