Roswell, United States
1021 Sun Valley Dr
N/A
+1 4702754353
Toilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
I took my car in to Classic Collision since it was a Progressive network shop. I decided to not have my vehicle repaired here because I was pretty disappointed with the service. At the drop off everyone was pleasant. After determining that I would need to come out of pocket, I decided not to proceed with the repair. Especially during a time of such unprecedented economic uncertainty. I was told I could pick up my car after my bumper was reattached. 4 hours later I email for a status update and I’m told to come at 5pm. I get there at 5 and my service advisor isn’t there. A lady at the counter gets my name...walks to the back...and that’s it. Then someone else came out handed me my key and walked to the back. At this point it’s fine as long as my car was returned in the same condition. I emailed them the next day asking for a copy of the estimate (since I received NO paperwork saying this shop even had my car overnight or removed/ reattached my bumper) and I’m told they cannot give me a copy and to ask my insurance company. Won’t use an insurance recommended shop again because the entire thing was overall shady.
like
Very bad at communicating with customers and there is no accountability from anyone there -- especially the manager Danny. Took 1 month to do 5 days worth of work because they didn't call to ask for authorization or when they said there was damage not included in the insurance update. They also kept delaying my pickup without explanation. Never returning here. The lobby wreaks of paint too and sometimes has employees children horse playing and taking up the lounge furniture as in my photo. UPDATE: After getting my car back more than a week late, the headlight assembly was disconnected. Clearly nobody is inspecting cars after they fix them. Hope my side airbag is really there still!
You won't complain about lack of communication here. If you want to pay for the best work and get it, I highly recommend Classic Collision at Honda Carland.
Classic collision has a great service team. Steven has been a great guy to work with. He has been following up with me everyday on the updates. No surprises at all. Great service. I received my car back in a perfectly new condition. Thank you so much for the service. It would be my go to place if I have any troubles. Keep up the great job guys.!!
Great service.
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