Orem, United States
538 Commerce Rd
N/A
+18012259979
Poor customer service! Every time I've called their office, it takes 15 minutes for someone to answer. Also, they only deliver supplies once every 6 weeks. If you go through your portable tanks like we did, you'll have to exchange them yourself at their office .
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Ebony was awesome to work with. She explained the equipment professionally and helped me understand what I needed to do. The appointment was on time as scheduled and no wait. Great employee and company to work with.
Experienced and efficient staff. Took time on set up and followed up with me to made sure I knew how to use equipment correctly.
I had a great experience. Ebony was very helpful and explained everything. No question about it. I’m happy. Thanks
If I could give them zero stars, I definitely would. I rented a CPAP machine through their company and it was a nightmare to work with them. My insurance changed at the beginning of the year and when I tried to call to give the new information, I couldn't get anyone to answer. I left messages and nothing happened. Once I finally got a hold of someone, it did no good because my new insurance information wasn't entered into the system. 4 months later, in April, I got a letter telling me I had to pay 3000 for the equipment if I didn't turn it back in right away. Apparently, my new insurance wouldn't cover me using their company but that was never mentioned when I gave them my insurance information. I returned the equipment the day after receiving that letter. Months later I got a bill for over 600 for "renting" the equipment that I had returned already. Today, I got yet another bill for supplies they tried to send me 2 months after returning the equipment that I rejected delivery. It's been a complete nightmare and the people working at Valley Home Medical are awful to try to work with for anything. Rotech has been one giant headache! Stay as far away from them as possible.
Ebony at Valley Home Medical (now Rotech) changed my life. If not for her, I would have given up on the machine, because the first months butwere rough. It turns out I needed a BiPap, not a CPAP, and it took some time to get the settings right. Ebony was my advocate with the doctors and the machine company, helping me get everything right. For the first time in my life, I'm actually sleeping through the night and feeling rested. I'm so grateful for her! Patient. Professional. Kind. Knowledgeable. This lady deserves all the raises!
Just switched to VHM and Ebony was great helping me get all set up. She's very friendly and easy to work with. Last place I felt like a number here I felt like a person.
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